Community Forum

i set the new box up-is the blue light always supposed to be on even after turning off from the remote ?

New Poster

i set the new box up-is the blue light always supposed to be on even after turning off from the remote ?

i set up the new box and everything is okay but the blue light on the box stays on even after i used the power off button on the remote-is it suppose to stay on ?

Official Employee

Re: i set the new box up-is the blue light always supposed to be on even after turning off from the remote ?


tom6pts wrote:

i set up the new box and everything is okay but the blue light on the box stays on even after i used the power off button on the remote-is it suppose to stay on ?


All of the X1 boxes are meant to stay on ( you can put them in sleep mode).

Silver Problem Solver

Re: i set the new box up-is the blue light always supposed to be on even after turning off from the remote ?

You can dim the light and as Andrew said you can put the box in sleep mode.

 

http://customer.xfinity.com/help-and-support/cable-tv/x1-settings-index/

 

http://customer.xfinity.com/help-and-support/cable-tv/x1-device-lights


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: i set the new box up-is the blue light always supposed to be on even after turning off from the remote ?

thanks for the info- pleased with the new box- picture is better on hd . set up was easy

 

New Poster

Re: i set the new box up-is the blue light always supposed to be on even after turning off from the

The blue light is obnoxious!  How do you put it in sleep mode. Or turn box off?

Official Employee

Re: i set the new box up-is the blue light always supposed to be on even after turning off from the


Xfinity button to Gear Symbol to Device Settings, scroll down to Device Lights and press OK, press OK again and you’ll see a choice of 3 levels of brightness or off