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how to turn on caller id on tv on x1 tv box

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how to turn on caller id on tv on x1 tv box

had caller id on all tvs but disappeared a couple days ago.  Tried to find out through support with Xfinity.  What is "caller id unit"?  Is that my telephone?

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Official Employee

Re: how to turn on caller id on tv on x1 tv box

Hi lynng7, I would be happy to clarify what part of the service your caller ID on your TV is a part of for you. Your caller ID is run through your modem to connect with your phone, when you get a call the modem talks to your cable box and flips a switch that allows your cable box to read the same information as your phone does. If this does not work anymore, then an equipment reset may be in order to resolve the issue. To reset your equipment please manually disconnect your cable box from the power source. Wait about 30 seconds, and then reconnect your box to the power source. This will allow your phone to communicate with your cable box again. 


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New Poster

Re: how to turn on caller id on tv on x1 tv box

Make sure the Notification is turned on. Via Remote for X1 Box: press Xfinity button, scroll right and select gear icon, select Preferences, then select Notifications and turn on.
New Poster

Re: how to turn on caller id on tv on x1 tv box

A useless reply that fails to answer the question. Instead of a mumbo-jumbo non-explanation full of techno-gibberish, it would have been much better to just say how to change the preference, as the next reply does.

 

1. Press Xfinity button to bring up the Xfinity menu on the bottom of the screen.

2. Scroll right to select the Gear icon for settings, press OK. (Quicker to scroll left and wrap around to the right end.)

3. Scroll down to select Preferences, press OK.

4. Scroll down to select Xfinity Voice, then press OK to change the setting.

5. Press Exit to finish.

Regular Contributor

Re: how to turn on caller id on tv on x1 tv box


wrote:

A useless reply that fails to answer the question. Instead of a mumbo-jumbo non-explanation full of techno-gibberish, it would have been much better to just say how to change the preference, as the next reply does.

 

1. Press Xfinity button to bring up the Xfinity menu on the bottom of the screen.

2. Scroll right to select the Gear icon for settings, press OK. (Quicker to scroll left and wrap around to the right end.)

3. Scroll down to select Preferences, press OK.

4. Scroll down to select Xfinity Voice, then press OK to change the setting.

5. Press Exit to finish.


You're right.  Even though the OP said it just started being an issue it's best to check the Preferences and Notifications settings as you suggested.  Sometimes folks get in there and fiddle with these settings not knowing they changed them. If everything is set right, THEN unplug the cable box to refresh it.  Smiley Happy

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New Poster

Re: how to turn on caller id on tv on x1 tv box

That worked, thank you so much! It took me 3 different searches on the Comcast "help" to try to find the answer, but still could not figure it out until I found your post!

New Poster

Re: how to turn on caller id on tv on x1 tv box

I have been fooling with this problem for weeks and tried different helps without success. This worked in under 2 minutes. Many thanks

 

Ken


@hbwone wrote:

wrote:

A useless reply that fails to answer the question. Instead of a mumbo-jumbo non-explanation full of techno-gibberish, it would have been much better to just say how to change the preference, as the next reply does.

 

1. Press Xfinity button to bring up the Xfinity menu on the bottom of the screen.

2. Scroll right to select the Gear icon for settings, press OK. (Quicker to scroll left and wrap around to the right end.)

3. Scroll down to select Preferences, press OK.

4. Scroll down to select Xfinity Voice, then press OK to change the setting.

5. Press Exit to finish.


You're right.  Even though the OP said it just started being an issue it's best to check the Preferences and Notifications settings as you suggested.  Sometimes folks get in there and fiddle with these settings not knowing they changed them. If everything is set right, THEN unplug the cable box to refresh it.  Smiley Happy


 

New Poster

Re: how to turn on caller id on tv on x1 tv box

EXCELLENT ANSWER = THANKS-----------CHATTED WITH COMCAST AGENT = NO HELP

New Poster

Re: how to turn on caller id on tv on x1 tv box

I followed those settings and it did not help.  My main modem was reset yesterday.  They said it might take 24 to 48 hrs for that to work.  But that doesn't make a lot of sense and I though they were just trying to get me off the phone.  Any other ideas?

Silver Problem Solver

Re: how to turn on caller id on tv on x1 tv box


@MaxineLopez wrote:

I followed those settings and it did not help.  My main modem was reset yesterday.  They said it might take 24 to 48 hrs for that to work.  But that doesn't make a lot of sense and I though they were just trying to get me off the phone.  Any other ideas?


Which X1 box do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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