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how do i enable the bluetooth option for my x1 box

New Poster

how do i enable the bluetooth option for my x1 box

I was told by the installe that my new X1 box was complatitable with bluetooth device, yet i cant' find how to sync or enable?  Please advise

Gold Problem Solver

Re: how do i enable the bluetooth option for my x1 box

Comcast has never been specific about Bluetooth connectivity with X1 boxes. They provided little guidance.

A handful of users have suggested that the new Xi5 box has Bluetooth capability.

I have the even newer XG1V4 DVR box and while my phone paired to it over Bluetooth, it offered no additional functionality.

In summary, unless you have the Xi5 box you may be out of luck in regards to Bluetooth. Even if you have an Xi5 box we have had only a handful of reports that it worked.

What are you trying to accomplish with Bluetooth? Are you sure that you can't find other ways to accomplish the same thing?
Expert

Re: how do i enable the bluetooth option for my x1 box

adding.. the devices that offer bluetooth currently have a setting in the Comcast Labs menu. You can pair bluetooth earphones (up to two per set-top-box.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here(updated).
Official Employee

Re: how do i enable the bluetooth option for my x1 box


dillydilly wrote:

I was told by the installe that my new X1 box was complatitable with bluetooth device, yet i cant' find how to sync or enable?  Please advise


Your DVR has the capability

Xfinity button to Gear Symbol to Comcast Labs, scroll down to Bluetooth Devices and press OK. Works with headphones and may work with other devices. Instructions are fairly easy.

 

Only one bluetooth device can be connected to yor X1 box at one time. 

 

The Xi5 also has the capability.

 

New Poster

Re: how do i enable the bluetooth option for my x1 box

There is no bluetooth option on the Comcast labs as the instruction says
Official Employee

Re: how do i enable the bluetooth option for my x1 box


Cvich wrote:
There is no bluetooth option on the Comcast labs as the instruction says

Sorry, per your account, you don't have compatible equipment.

New Poster

Re: how do i enable the bluetooth option for my x1 box

I have Bluetooth buds with no volume control. How do I adjust Bluetooth volume?
Official Employee

Re: how do i enable the bluetooth option for my x1 box

You wouldn’t be able to, there’s no volume control of the boxes.
New Poster

Re: how do i enable the bluetooth option for my x1 box

I'm trying to turn off the bluetooth on my X1. I don't know how it got turned on, but all of the sudden, when I try to pair my Jambox speaker with my laptop, I get a message on my TV that a device is trying to pair with the TV. I followed the instructions to go to Comcast Labs, but bluetooth is not listed as an option (screen shot attached).

 

At the same time, my picture and sound started blacking out repeatedly for several seconds at a time. I've already had the DVR reset. It didn't help.. 

 

Bottom line: how do I turn off bluetooth if I don't even see bluetooth as an option anywhwere?

 

Thank you!

Michele

IMG_0539.JPG
Silver Problem Solver

Re: how do i enable the bluetooth option for my x1 box

Try completely unplugging the V4.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: how do i enable the bluetooth option for my x1 box

Does your tv or something else hooked up to the tv have Bluetooth capability? The X1 dvr that you have doesn’t have the capability.
Regular Visitor

Re: how do i enable the bluetooth option for my x1 box

I agree.  There is no option in the X1 box for blue tooth.

Official Employee

Re: how do i enable the bluetooth option for my x1 box

There shouldn’t be that option, you don’t have the proper dvr. You need the XG1V4. If you need assistance getting one, post in the attached thread
http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/td-p/2987898
Regular Contributor

Re: how do i enable the bluetooth option for my x1 box

Reboot your box by selecting Restart under power options. This was the only way I could get that option to appear after intial setup. 

 

Must have a XG1v4.

Gold Problem Solver

Re: how do i enable the bluetooth option for my x1 box

 

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