my guide is not working says no information available on all channels.
using your voice remote command "about" what is the rest of the line to the right of "STB Version..."?
Hello Laurie, thank you for sharing your resolution with us here. I am glad that the reboot fixed your problem temporarily but it sounds like you may need a new cable box to get a more permanent solution. You can pick up a new cable box from any Comcast service center free of charge, or we can get someone sent out to you to take a look. Please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message" if you would like a tech to come out.
Hello Laurie, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day.