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focal labs soundbar and voice remote

New Poster

focal labs soundbar and voice remote

I have been trying to pair a Focal Labs soundbar with my voice remote. I followed the instructions on the guide, chatted with a tech at the support desk, and was not able to pair it. The code provided by Xfinity/Comcast is either not the right one for Focal Labs, or there is another code that needs to be added.

 

Has anyone been able to pair a Focal Labs Soundbar with the voice remote?

Tags (2)
Gold Problem Solver

Re: focal labs soundbar and voice remote

Unlikely that there is a "published" code for your soundbar.

You will need to try the manual code search process.
New Poster

Re: focal labs soundbar and voice remote

How do you do a manual code search?
Official Employee

Re: focal labs soundbar and voice remote


rosenthal3511 wrote:
How do you do a manual code search?

https://www.xfinity.com/support/articles/programming-your-xfinity-remote

New Poster

Re: focal labs soundbar and voice remote

No luck. The only thing shown on that page is how to pair a TV when the code can't be found. I am trying to pair a soundbar. 991? 992? Which is it?

 

And, why does the one code you do show for Focal Labs not work for the Focal Labs Soundbar? Can someone at Comcast reach out to Focal Labs to get the right code?

Expert

Re: focal labs soundbar and voice remote


rosenthal3511 wrote:

No luck. The only thing shown on that page is how to pair a TV when the code can't be found. I am trying to pair a soundbar. 991? 992? Which is it?

 

And, why does the one code you do show for Focal Labs not work for the Focal Labs Soundbar? Can someone at Comcast reach out to Focal Labs to get the right code?


tried searching but could not find previous posts. try holding setup until red changes to green and immediately type 992 then press Up button until the sound system turns off - stop pressing up when the power of the sound bar goes off and then press the setup button to lock the code into the remote.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: focal labs soundbar and voice remote

Thanks for replying. I did try that but the channel changed before the soundbar turned off. I emailed focal labs to see if they have an answer. If they do, and it works, I will post what they say.

New Poster

Re: focal labs soundbar and voice remote

No luck - emailed Focal Labs before my last post. Never heard back from them. Anyone have any ideas on how to use the voice remote with a Focal Labs soundbar?

Expert

Re: focal labs soundbar and voice remote


rosenthal3511 wrote:

No luck - emailed Focal Labs before my last post. Never heard back from them. Anyone have any ideas on how to use the voice remote with a Focal Labs soundbar?


disregard the channel up keep pressing to get to next number. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.