I just recently went thru the "free to me list" and marked as favorites channels non hd channels interesting to me plus the HD channels that were interesting. I don't want to scroll thru the endless list of duplicated HD to SD channels. My favorites disappeared, well some of them disappeared, not all. I spent a heap of time doing this. Is this a new ploy to make people peruse their new offerings? Yes, I have unplugged the box. Yes, I have checked my phone streaming app to see how those favorites look and they are missing also. I have tried to tell friends that Comcast is trying to do better with their customers. But this is not a good sign. QUIT testing with LIVE data. I know there are no $ with testing but losing customers is no advantage either.