I've been having a trouble in playing back recordings and am planing to exchange the tv box as it seems to be a hardware issue with the particular box. When exchanging the tv box, can they copy the recordings from the existing one to the new one? Or maybe can I copy the recordings to an external harddrive by myself at home before bringing it in and copy back to the new one after the exchange? What can you do about the recordings? Please don't tell me losing it all is the only option.
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