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exchange x1 tv box with a new one

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exchange x1 tv box with a new one

I've been having a trouble in playing back recordings and am planing to exchange the tv box as it seems to be a hardware issue with the particular box. When exchanging the tv box, can they copy the recordings from the existing one to the new one? Or maybe can I copy the recordings to an external harddrive by myself at home before bringing it in and copy back to the new one after the exchange? What can you do about the recordings? Please don't tell me losing it all is the only option.

Official Employee

Re: exchange x1 tv box with a new one

If you swap, you will lose access to all but the last 60 hours of recordings. There is no capability to save the recordings externally

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Regular Visitor

Re: exchange x1 tv box with a new one


@ComcastAndrew wrote:
If you swap, you will lose access to all but the last 60 hours of recordings.

 

Is this the same when switching from a X1 DVR to a X1 4K DVR? 


 

Official Employee

Re: exchange x1 tv box with a new one

Yes it is.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!