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error/performance monitoring on X1 box

Frequent Visitor

error/performance monitoring on X1 box

Can/how  doI access performance metrics on the X1 box. The tech that was here pulled up some graphs on hos mobile phone and I would like to do the same.

Official Employee

Re: error/performance monitoring on X1 box

What the tech looks at on his equipment is a graph of channel signals that are coming from his meter, you don’t have access to. Do you have a problem or did the tech visit solve your issues?

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Frequent Visitor

Re: error/performance monitoring on X1 box

No they didn't fit it as it was a network problem. He was going to report it up the chain. I have been having intermittent pixilation issuse. He showed network errors back to Oct.

 

Are the correctable/uncorrectable error count on the X1 box the only performance monitoring data readable on the modem?

Frequent Visitor

Re: error/performance monitoring on X1 box

What is the best way to get this looked at. I called support (800-comcast) and even spoke to a supervisor and they were able to reopen/escalate the ticket.