Community Forum

choppy picture and sound

New Poster

choppy picture and sound

higher hd channels very choppy picture and sound. intermittent. have called comcast several times and they've refreshed, but no success to solve problem. Get new box? Get new cables? Any other recommendations since this is happening on CNN 842 vs. PBS 802? 

Expert

Re: choppy picture and sound


insterling wrote:

higher hd channels very choppy picture and sound. intermittent. have called comcast several times and they've refreshed, but no success to solve problem. Get new box? Get new cables? Any other recommendations since this is happening on CNN 842 vs. PBS 802? 


do you have more than one set top box and more than one outlet to try? In an apartment or condo? have you tried the same channels on the stream app or streaming website?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.