our remote just quit working and we cannot figure how to get into the battery. the panel is impossible.
Turn the remote over, about 2/3 down from the top depress the bottom panel and slide towrds the bottom of the remote. The panel should then open up and you can access the battery compartment.
Sorry dggrandma but the door WILL open. Either try harder or go to a Comcast service center and have them show you.
I agree that it requires a fair amount of perssure the first time you open it, but it will open.
tried and tried. it will not open,
. what now?
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I agree this is a horrible set up. I had to put the remote on a table, put the heel of my hand on the bottom half of back, and put my full weight into it as I pushed it off. Whew!