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changing the battery in the voice remote [xr11]

New Poster

changing the battery in the voice remote [xr11]

our remote just quit working and we cannot figure how to get into the battery.  the panel is impossible.

Gold Problem Solver

Re: changing the battery in the voice remote [xr11]


omato03 wrote:

our remote just quit working and we cannot figure how to get into the battery.  the panel is impossible.


Turn the remote over, about 2/3 down from the top depress the bottom panel and slide towrds the bottom of the remote.  The panel should then open up and you can access the battery compartment.

Gold Problem Solver

Re: changing the battery in the voice remote [xr11]

The panel is very firm and hard to move (especially the first time you change batteries) but it will open.
New Poster

Re: changing the battery in the voice remote [xr11]

tried and tried. it will not open,

. what now?

 

Gold Problem Solver

Re: changing the battery in the voice remote [xr11]


Sorry dggrandma but the door WILL open. Either try harder or go to a Comcast service center and have them show you. 

I agree that it requires a fair amount of perssure the first time you open it, but it will open.



Ddgrandma wrote:

tried and tried. it will not open,

. what now?

 





New Poster

Re: changing the battery in the voice remote [xr11]

How do I remove the cover to rdplce the batteries on the Xfinitu voice TV remote?
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Moved:

Re: changing the battery in the voice remote [xr11]

Gold Problem Solver

Re: changing the battery in the voice remote [xr11]


JoAnn4 wrote:
How do I remove the cover to rdplce the batteries on the Xfinitu voice TV remote?

See  Message #2 in this topic.

New Poster

Re: changing the battery in the voice remote [xr11]

I agree this is a horrible set up.  I had to put the remote on a table, put the heel of my hand on the bottom half of back, and put my full weight into it as I pushed it off.  Whew!   

New Poster

Re: changing the battery in the voice remote [xr11]

Worked! Thanks for your help.

New Poster

Re: changing the battery in the voice remote [xr11]

where do you apply the pressure?


@Ddgrandma wrote:

tried and tried. it will not open,

. what now?

 


 

Silver Problem Solver

Re: changing the battery in the voice remote [xr11]


@46skipper56 wrote:

where do you apply the pressure?


@Ddgrandma wrote:

tried and tried. it will not open,

. what now?

 


 


On the back where the small raised tab is.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Regular Visitor

Re: changing the battery in the voice remote [xr11]

I couldn’t open it by hand so I resorted on tapping the back with the handle end of a butter knife and it popped loose .