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can't watch Pluto Tv on x1 box

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Regular Visitor

can't watch Pluto Tv on x1 box

When I open the Pluto app it is just a blank black screen.  Can anyone help?

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Regular Visitor

Can't watch Pluto Tv

I have an x1 box and everytime I open the Pluto app it is a blank black screen.  Can anyone help?

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Expert

Re: Can't watch Pluto Tv


@kschulz69 wrote:

I have an x1 box and everytime I open the Pluto app it is a blank black screen.  Can anyone help?


the xfinity stream TV app doesn't have the pluto app. If you are using the Pluto TV app they would have to assist you. note that most issues can be fixed by removing a badly behaving app and power down and restart of the smart device before reinstalling the app. 



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Expert

Re: can't watch Pluto Tv on x1 box


@kschulz69 wrote:

When I open the Pluto app it is just a blank black screen.  Can anyone help?


use your voice remote 'about'. what is the rest of the line to the right of "STB Version"? have you tried powering down the set top box (unplug for 3-5 minutes) and trying again? do other apps like youtube work?



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Diamond Problem Solver

Re: Can't watch Pluto Tv

Per the actual post, I believe they are referring to an X1 box not Stream app
@kschulz69 do other apps work?

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Official Employee

Re: can't watch Pluto Tv on x1 box

Greetings, @kschulz69! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that the Pluto app is not working as it should. I know how frustrating it can be when an app isn't behaving as it should. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Regular Visitor

Re: can't watch Pluto Tv on x1 box

The stb version is-   MXO11AN_4.0p19s1_PROD_sey

I reset the cable box from my app, but have hot unplugged it.

The other apps like netflix and amazon prime work fine.

 

Thank you for your help