There was a service technician in our neighborhood a couple of weeks ago. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. The cable goes from the pole in my backyard to my neighbor's house. The cable looks like it's still connected at both ends and that it's just sagging down.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Thanks for escalating this Rustyben.
Hi dan999999. Thank you for visiting and posting on our Forum. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.