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box no longer receives remote signal

New Poster

box no longer receives remote signal

My Comcast box use to permit my remote to work even if it was not in line of sight (box is in a cabinet in adjoining room).  But this has stopped working.  The remote now only works if I point it directly at the box.  Is it likely the receiver in the box is defective, or could it be a different issue?  Batteries in remote are good.

Official Employee

Re: box no longer receives remote signal

Try re-pairing the remote to the box