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Frequent Visitor

Zoom

We have two X1 DVR’s, and both are exhibiting the same behavior, starting only a few weeks ago:

 

When the phone rings, the on-screen caller ID displays zoomed in.  When caller ID disappears, the entire picture zooms in.  I can reset it in the Xfinity menu, but it shouldn’t happen in the first place.  The screen resolution setting matches the TV’s we’re using (4:3, 480i).  We’ve tried warm and cold boots on the boxes, but nothing helps.

 

Any ideas?

Regular Visitor

Re: Zoom

Have you tried changing the settings under caller ID, or phone settings. It sounds to me like there’s a conflict between how caller ID is set to appear, how your X1 Display is set to appear & how your TV settings are set. I would guess it’s a conflict with the first two & not your TV settings. I’m not with Comcast. Just another customer like yourself. 

Frequent Visitor

Re: Zoom

On my X1 boxes there are no options for caller ID other than On or Off.  I did, however, find a setting which automatically defaults to the best available option for video playback.  Since I have only old analog sets, I turned that option off.  I'll post an update if this works, or doesn't.

Frequent Visitor

Re: Zoom

So much for that option. No joy.