Community Forum

Xre-00021 error. PLEASE HELP!!!

New Poster

Xre-00021 error. PLEASE HELP!!!

I have been fighting with this all day. Customer chat didnt help and neither did calling. I keep getting a tuning error on my x1 box when trying to tune in to most channels. I do get a handful of channels but most are gone. It will pop up a tuning error message of xre 00021 occasionally. Resetting it doesnt work and sending a refresh signal doesnt work either. Any ideas?
Gold Problem Solver

Re: Xre-00021 error. PLEASE HELP!!!

It's an activation error. You need to call the X1 help line.


Jeffparrott4147 wrote:
I have been fighting with this all day. Customer chat didnt help and neither did calling. I keep getting a tuning error on my x1 box when trying to tune in to most channels. I do get a handful of channels but most are gone. It will pop up a tuning error message of xre 00021 occasionally. Resetting it doesnt work and sending a refresh signal doesnt work either. Any ideas?

 

Official Employee

Re: Xre-00021 error. PLEASE HELP!!!

You have both upstream upstream and downstream signal issues and noise/ingress issues. For improved signal remove any unnecessary splitters, you shouldn't have more than a 2 way splitter ( you only have an HD box and modem with signal issues on both)
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Xre-00021 error. PLEASE HELP!!!

It was the splitter. After a little housekeeping behind the entertainment center and tightening of all connections we are working flawlessly again. Thank you for the heads up.