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Xr11 remote won’t pair with correct x1 box

New Poster

Xr11 remote won’t pair with correct x1 box

I recently had issues with my XR15 remote pairing with my cable box in my living room (not the main box). I chatted with an employee a few days ago and they sent a brand new XR11 remote. However, I’m having the same issues when attempting to pair this new remote with the cable box.

Anytime I hold the setup button, the light changes from red to green. When I press the Xfinity button after that, the on-screen pairing code does not display on the living room TV. Instead, the code is displayed on the main cable box in our master bedroom upstairs. I’ve attempted the following troubleshooting attempts:
1. I’ve replaced the batteries
2. I’ve placed the remote directly in front of the cable box I’m trying to pair it with
3. I’ve reset the box I’m trying to pair the remote with
4. I’ve reset the main cable box
5. I’ve “refreshed” the system and waited the 10-20 mins for it to finish its refresh.

Nothing seems to help.
Frequent Visitor

Re: Xr11 remote won’t pair with correct x1 box

I just did that. Turn off all TVs except the one you are trying to pair, That worked for me.
New Poster

Re: Xr11 remote won’t pair with correct x1 box

I’ve tried that already and it didn’t work unfortunately. We turned off all other TV’s and all other cable boxes, but nothing has worked.
Silver Problem Solver

Re: Xr11 remote won’t pair with correct x1 box


@Shermy83 wrote:
I’ve tried that already and it didn’t work unfortunately. We turned off all other TV’s and all other cable boxes, but nothing has worked.

Have you tried this:

https://www.xfinity.com/support/remotes


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Official Employee

Re: Xr11 remote won’t pair with correct x1 box

Hi @Shermy83

 

Thanks for posting to the Xfinity Forums. I wanted to follow up to see if you are still having issues with your XR11 remote? Any luck using the link provided by @RobertWy


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