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XiD-P box not working after last household update

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Frequent Visitor

XiD-P box not working after last household update

Since last household update  on 9/14, the XiD-P box in bedroom is not projecting a picture. I can access the Xfinity Guide, Saved recordings, Apps. Once I click into a program from the guide, the following message appears - 

"Sorry, we're having some trouble. A restart for all your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted. XRE- 10007."

I restarting numerous times which didn't resolve the issue. 

The main X1 box is working fine.

Please advise.

Thank you

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Diamond Problem Solver

Re: XiD-P box not working after last household update

Try also restarting the main box

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: XiD-P box not working after last household update

Thanks so much! Yes tried restarting the main box and that didn't work either. One thing that's odd is that the main X1 box is not showing under Devices in my account, only the XiD is listed. Do you think I should try getting a new XiD box?