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XiD-C Boxes

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New Poster

XiD-C Boxes

We have 9 TV’s
2 have XiD-C boxes one upstairs
1 down, 3 have the larger black boxes, 1 is the big
Main box. 3 have Roku sticks.
All TVs work fine except the TVs with XiD-C boxes. These either freeze up or break up, some channels worse than others. A tech was out said we needed an amplifier, after installing that he noticed the line to the house was bad. He then had a new line replaced. Everything was fine for 2 weeks now the XiD-C boxes are acting up again????? I reset everything still same issue. Any ideas.
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Diamond Problem Solver

Re: XiD-C Boxes

The Xid depend on a solid moca communication from the main box. If it doesn’t, the picture may break up. You’ll probably need a second tech out.

I am a Retired Official Comcast Employee
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New Poster

Re: XiD-C Boxes

Ok thanks for response. I’ll call and make an appointment.
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New Poster

Re: XiD-C Boxes

It turned out the main box needed to be replaced