Community Forum

Xfinity Xi5 TV Box

New Poster

Re: Xi5 TV Box

I would rather have cable coming out of the wall than a satellite dish on my house/in my yard. The Xi5 is being rolled out on a limited basis, just like they do with everything else at first. Give it time. They just launched in Huntsville, AL and a bunch of other markets.

Expert

Re: Xi5 TV Box

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xi5 TV Box

Can the Xi5 be powered by POE? How soon will you have Control4 IP control ? Thanks

Gold Problem Solver

Re: Xi5 TV Box


china73 wrote:

Can the Xi5 be powered by POE? How soon will you have Control4 IP control ? Thanks



Considering the ethernet port on all previous X1 boxes have been disabled, I think it is safe to say that the answer to both of your questions is most likely no.

Expert

Re: Xi5 TV Box


china73 wrote:

Can the Xi5 be powered by POE? How soon will you have Control4 IP control ? Thanks


no on POE (powered by the USB-c connector). The post #1 in this thread does not state in the text that the box can use the ethernet connector, but in the caption of the back side picture of the xi5 it states that the box can get video from either wifi or ethernet. we will know more as the boxes get more customers responding in this forum.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Regular Contributor

Re: Xi5 TV Box

Do you know if the pix quality is the same or better than the xid & the speed of apps better or the same if the signal is very good from the gateway.

Expert

Re: Xi5 TV Box


minitech wrote:

Do you know if the pix quality is the same or better than the xid & the speed of apps better or the same if the signal is very good from the gateway.


with a sufficient WIFI connection there is no difference. 


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xi5 TV Box

Is there an update as to when they are going to Release this box and other areas?

New Poster

Re: Xi5 TV Box

Any update if they have released the new Xi5 TV box in Highland Michigan yet?

 

Chris K.

New Poster

Re: Xi5 TV Box

Do you have any idea when this will become avaliable to the northeast division (Freedom)?


ComcastJessie wrote:

The Xi5 is a new wireless X1 TV box that will allow XFINITY X1 customers to watch live TV without the need for a coaxial cable connection.

 

 

Here are some FAQ's

 

Can the Wireless TV box be my only TV box?

At this time, the Wireless TV box is intended for use as a secondary X1 device in your home, in conjunction with a primary X1 TV box. You must have a primary X1 TV box plugged in and connected to a coaxial cable jack in your home.

 

What are the requirements to have the Xi5 device?

To have a Wireless TV box in your home, you'll need XFINITY TV service, at least one additional X1 TV box to act as the primary X1 device on your account and XFINITY Internet with a Wireless Gateway 3 (with RDK-B firmware) to stream video over the Xi5's WiFi connection.

 

Can I move the Wireless TV box to a different location in the house?

Yes, you can move your Wireless TV box provided it maintains a wireless connection to the wireless gateway. Please note, however, that the distance from your gateway, along with other factors in your home (e.g., metal ducts, brick walls, double pane windows, etc.) will affect the video quality on the Wireless TV box.

 

Can I use the Wireless TV box outdoors?

Yes, you may take the Wireless TV box outdoors provided it maintains a wireless connection to the XFINITY Gateway. Please note, the Wireless TV box is not weatherproof and you should avoid direct exposure to precipitation and extreme heat or cold.

 

Can I hide the Wireless TV box out of site?

Yes, the Wireless TV box can be placed anywhere it can maintain a wireless connection to your wireless gateway, like in a cabinet or behind a TV. The voice remote that comes with the Wireless TV box does not require line-of-site to the box.

 

What should I do if my video freezes or pixilates?

First, try rebooting the Wireless TV box. If the condition does not improve, try moving the Wireless TV box and your wireless gateway closer together. If you need additional support, please Contact Us.

 

Can I connect the Wireless TV box to my WiFi range extender?

We recommend connecting the Wireless TV box directly to your wireless gateway for the best viewing experience. We cannot guarantee that the Wireless TV box will work properly over WiFi range extenders.

 

How many Wireless TV boxes can I have in my home at one time?

At this time, the maximum is two Wireless TV boxes per account.

 

Can I use my own modem?

No, the Wireless TV box can only be used with your XFINITY wireless gateway.

 

Are there charges or fees associated with the Wireless TV box?

Yes, standard equipment and additional outlet service fees apply to the Wireless TV box.

 

Does the Wireless TV box support 4K/Ultra HD resolution?

No, the Wireless TV box does not support 4K/Ultra HD resolution at this time.

 

Can I use X1 apps on the Wireless TV box?

Yes, all X1 apps available on other X1 TV boxes will be available with the Wireless TV box.

 

 

Note:

  • The Xi5 is only available in select markets at this time
  • Aside from the WiFi connection, the Xi5 will have the same functionality as the Xi3 and XiD devices.

 


Device Specifications:

Manufacturer: Pace
Model Number: Pace PX051AEI Xi5
Device Type: HDTV Cable Box
Device Dimensions: 4.23 in W x 4.23 in D x 0.63 in H

 

Xi5-1.PNGXi5 FrontXi5-2.PNGXi5 Rear

 

 If you have any questions or need any assistance with your Xi5 device, please don't hesitate to let us know. 

 

Any updates we have about the Xi5 device will be posted here.

 

 

**UPDATE 03/17/2017**

 

The Xi5 is only available to customers in limited areas within the following markets at this time:

 

  • Greater Boston, MA
  • Blue Springs, MO
  • Salt Lake City, UT
  • Twin Cities Region
  • Greater Chicago, IL
  • Chatanooga, TN
  • Dade, Fort Meyers and Jacksonville, FL
  • Ann Arbor, Fort Wayne and Plymoth, MI

 

Expert

Re: Xi5 TV Box


franstrzelecki wroteDo you have any idea when this will become avaliable to the northeast division (Freedom)?
<snip> 

see the first post on page one on this topic for updates (last was 3/17/2017). The first post says all announcements will be on that top post.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Contributor

Re: Xi5 TV Box

Will the X1 DVR be required to be connected via ethernet to the Wireless Gateway 3 in order for any Xi5 boxes to work wirelessly?

Official Employee

Re: Xi5 TV Box


wdinpcfl wrote:

Will the X1 DVR be required to be connected via ethernet to the Wireless Gateway 3 in order for any Xi5 boxes to work wirelessly?


No, those devices use Moca to communicate.

Expert

Re: Xi5 TV Box

MoCA is communication over coax. the new gateway will bridge the data delivered to it via coax (from a local DVR or XG2) to Wifi which the Xi5 will then receive.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Re: Xi5 TV Box

How do I know if this is available in my area?
Official Employee

Re: Xi5 TV Box


SamS1 wrote:
How do I know if this is available in my area?

Check out the very first post in this thread for locations.

New Poster

Re: xi5 release date

ComcastZach,

 

What are the Modem/router/gateway requirements for using the xi5 boxes.  I'd like to pruchase my own router and have had a tough time finding one that will work with these

Official Employee

Re: xi5 release date

Only XB3 gateways will work, and they're not available for retail sale. Check out the first post for requirements.
New Poster

when will the Xi5 be available

In The boston area

Expert

Re: when will the Xi5 be available


airsmith1 wrote:

In The boston area


check the first post in this thread (I moved your post here). It is updated as information is available).


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Can I get wireless box in New jersey

Can I get a wireless box in New Jersey 

Silver Problem Solver

Re: Can I get wireless box in New jersey


hap50 wrote:

Can I get a wireless box in New Jersey 


Hpefully, the first post will be updated whenever it is available.  You can also call your nearest Xfinity store and ask them.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Regular Visitor

Re: Xi5 TV Box

What are the markets the Xi5 is available in?
Do you know when it will be available in Chicagland (Libertyville) area?
Thank you!
Expert

Re: Xi5 TV Box


judymankus wrote:
What are the markets the Xi5 is available in?
Do you know when it will be available in Chicagland (Libertyville) area?
Thank you!

for updates see page 1 of this thread - the first post is edited when updates are available.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Regular Contributor

Re: Xi5 TV Box

You do realize the first page no longer lists which markets it's available in, right?
New Poster

Xi 5 Wireless Cable Box

When will a customer be able to purchase a xi 5 wireless cable box or rent?

Expert

Re: Xi 5 Wireless Cable Box


Beach333 wrote:

When will a customer be able to purchase a xi 5 wireless cable box or rent?


at this time it is available in limited ares (first page of this thread) and professional installs for new customers.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
New Poster

Xi5 is it available in the 30019 zip codes

Xi5 is it available in the 30019 zip codes

Expert

Re: Xi 5 Wireless Cable Box


Rustyben wrote:

Beach333 wrote:

When will a customer be able to purchase a xi 5 wireless cable box or rent?


at this time it is available in limited ares (first page of this thread) and professional installs for new customers.


Hi, I moved your post to the xi5 thread. go to page one on this thread and check the first post for updates as it is edited when new information is available.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Contributor

Re: Xi5 TV Box


Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?

Gold Problem Solver

Re: Xi5 TV Box

What Roku product do you have? What are you hoping to accomplish?

I have the Xfinity app working on three of my Roku boxes. It is a disaster.



pcmichael wrote:

Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?


 

Contributor

Re: Xi5 TV Box


RickGr4 wrote:

What Roku product do you have? What are you hoping to accomplish?

I have the Xfinity app working on three of my Roku boxes. It is a disaster.



pcmichael wrote:

Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta


RickGr4 wrote:

What Roku product do you have? What are you hoping to accomplish?

I have the Xfinity app working on three of my Roku boxes. It is a disaster.



pcmichael wrote:

Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?


 


I
and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?


 


I don't have any roku products right now, but I'm interested in getting whichever product would essentially emulate the Comcast product mentioned in this thread (Xi5) for wireless TV viewing. I'm interested in full access to my xfinity subscription, not just certain content. 

Gold Problem Solver

Re: Xi5 TV Box

First of all, why do you think you need wireless and do you understand what wireless does and does not mean? The term "wireless" is used very loosely in the audio/video industry.

The Xfinty/Roku app requires a Roku enabled device. At this point, I find it to be useless and comical. Navigating it is impossibly slow. Changing channels is tedious. The picture quality is not great and the audio is only stereo.


pcmichael wrote:

RickGr4 wrote:

What Roku product do you have? What are you hoping to accomplish?

I have the Xfinity app working on three of my Roku boxes. It is a disaster.



pcmichael wrote:

Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta


RickGr4 wrote:

What Roku product do you have? What are you hoping to accomplish?

I have the Xfinity app working on three of my Roku boxes. It is a disaster.



pcmichael wrote:

Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?


 


I
and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?


 


I don't have any roku products right now, but I'm interested in getting whichever product would essentially emulate the Comcast product mentioned in this thread (Xi5) for wireless TV viewing. I'm interested in full access to my xfinity subscription, not just certain content. 


 

Contributor

Re: Xi5 TV Box

Rick,

 

wireless... without wires.. meaning I can put a TV outside on my patio and watch TV without having to run a wire to a cable box and then to the TV. I'm assuming the roku streaming stick will suffice to try out this functionality?

Gold Problem Solver

Re: Xi5 TV Box

You did not mention the Roku stick...

It will work... if you have AC power close to where the TV will be located and your WiFi signal reaching that location is very good.

That being said the Xfinity app on Roku is really really poor... Navigating it is horrible. Simple channel changes take numerous button presses.


pcmichael wrote:

Rick,

 

wireless... without wires.. meaning I can put a TV outside on my patio and watch TV without having to run a wire to a cable box and then to the TV. I'm assuming the roku streaming stick will suffice to try out this functionality?





Expert

Re: Xi5 TV Box


pcmichael wrote:

Rustyben wrote:

adding... you could use a qualified Roku product that is currently in beta and has no charges per month while in beta to give you a wireless connection.


Can someone please link me to the exact roku product I can get to test out this beta functionality? I believe this should work in my home at my location (Lake Worth, FL 33463)?


go to the first page of the thread (the first post). http://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: Xi5 TV Box

The Geek Squad from Best Buy have installed many of these in my area .. how do i get one ?!!! I have tried endlessly and no one at Comcast has any idea what I'm talking about.
New Poster

Re: Xi5 TV Box

A few of my clients have these boxes - I think they're still available in Chicago. Can we use the Ethernet port instead of WiFi ? Whats the maximum nubr of Xi5s on hardwired ethernet ? Thank you,

Expert

Re: Xi5 TV Box


china73 wrote:

A few of my clients have these boxes - I think they're still available in Chicago. Can we use the Ethernet port instead of WiFi ? Whats the maximum nubr of Xi5s on hardwired ethernet ? Thank you,


yes ethernet. 3 in the home (wired or wireless the flow from the router is limited at this time).


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Gold Problem Solver

Re: Xi5 TV Box

Rusty,

Up to this point, no X1 box has had ethernet connectivity. Please provide more details...

What are you suggesting here?


Rustyben wrote:

china73 wrote:

A few of my clients have these boxes - I think they're still available in Chicago. Can we use the Ethernet port instead of WiFi ? Whats the maximum nubr of Xi5s on hardwired ethernet ? Thank you,


yes ethernet. 3 in the home (wired or wireless the flow from the router is limited at this time).


 

Official Employee

Re: Xi5 TV Box

Xi5 is wireless only
Expert

Re: Xi5 TV Box


ComcastAndrew wrote:
Xi5 is wireless only

datasheet I read clearly said ethernet or wireless connection (using the modem's moca bridge to ethernet).


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Expert

Re: Xi5 TV Box

adding see first post on thread http://forums.xfinity.com/t5/X1/Xi5-TV-Box/td-p/2860100 and note under the rear view of the Xi5 it says ethernet or wireless. wouldn't make sense to not allow same data to follow the ethernet that the gateway is already bridging. test in lab?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Expert
Moved:

Re: Xi5 TV Box

This is a placeholder for a post that was moved to a secure location because it violates the forum guidelines (inappropriate or disruptive). http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289

Regular Visitor

Re: Xi5 TV Box

I had a lead technician do some work a month or so ago, and say these were going to be in my area on July 7th (Minneapolis, 55443).  Stopped in to my local Xfinity store on the 7th and they had no idea what was going on with them.

 

Would it be better to call and try to get new boxes over the phone vs going into the store?  Or does anyone have any idea on these and XG4 DVR box availability?

Gold Problem Solver

Re: Xi5 TV Box

Are you sure that you want one? Early reports from the field suggest that the Xi5 is not working well.
Regular Visitor

Re: Xi5 TV Box

I just did a job today for a client in the Comcast Hayward,CA plant and the client had two Xi5 boxes. I didn't beleve the client at first but he indeed did. I used two of them, one on a new Sony Oled TV and a second one on a new Samsung 9000 series TV. The menu is the same as all other X1 boxes and I set them for 1080p and Dolby Digital 5.1. The picture didn't look and different from a hard wired XG2v2 box or the main X1 DVR.There where no options to enable HDR so I presume some On Demand content will show in the info about HD with HDR? 

New Poster

Re: XI5, how does it work.

When will Comcast deliver 4K UHD boxes? Press release on 5/6/2015 said it would be by the end of 2015.

Silver Problem Solver

Re: XI5, how does it work.


bzbx wrote:

When will Comcast deliver 4K UHD boxes? Press release on 5/6/2015 said it would be by the end of 2015.


New customers only are now getting them.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Silver Problem Solver

Re: Xi5 TV Box


Mikee4fun wrote:

I just did a job today for a client in the Comcast Hayward,CA plant and the client had two Xi5 boxes. I didn't beleve the client at first but he indeed did. I used two of them, one on a new Sony Oled TV and a second one on a new Samsung 9000 series TV. The menu is the same as all other X1 boxes and I set them for 1080p and Dolby Digital 5.1. The picture didn't look and different from a hard wired XG2v2 box or the main X1 DVR.There where no options to enable HDR so I presume some On Demand content will show in the info about HD with HDR? 


I don't pretend to know the underlying tech, but if Comcast doesn't supply 4k content, I don't see how a TV is going to get 4k unless it is upconverted.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.