Community Forum

Xfinity XR15 Remote

Regular Visitor

Xfinity XR15 Remote

I called customer care 4 times and have received 2 XR11 remotes when asking for XR15 and keep getting the run around to get the updates equipment. I’m starting to get super frustrated why people local to me can have this new technology but no matter who I speak to, I can’t get a straight answer as to why I don’t have this yet. What do I have to do to get an XR15?!?!
Expert

Re: Xfinity XR15 Remote


@Superman422 wrote:
I called customer care 4 times and have received 2 XR11 remotes when asking for XR15 and keep getting the run around to get the updates equipment. I’m starting to get super frustrated why people local to me can have this new technology but no matter who I speak to, I can’t get a straight answer as to why I don’t have this yet. What do I have to do to get an XR15?!?!

it is just a remote, fewer buttons and features than the xr11. eventually that will be all that is available and the xr11 will be a much desired remote(has flashback for example for 15 seconds).



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Diamond Problem Solver

Re: Xfinity XR15 Remote


I called customer care 4 times and have received 2 XR11 remotes when asking for XR15 and keep getting the run around to get the updates equipment. I’m starting to get super frustrated why people local to me can have this new technology but no matter who I speak to, I can’t get a straight answer as to why I don’t have this yet. What do I have to do to get an XR15?!?!
______________
Post to this thread
http://forums.xfinity.com/t5/Customer-Service/Why-is-it-so-difficult-to-get-the-new-XR15-Remote/td-p...

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: Xfinity XR15 Remote

Rustyben, Superman422 is probably like me and prefers to own the latest products, even if there aren't anything different about them. For example, when my Xfinity Home service was installed back in March of 2017, I was given an older model of the touchscreen. When I found out that there was a newer model, I contacted Comcast and had a technician install one at my house, even though that there is nothing different about the new model except for the design. I didn’t know that the XR15 remotes even existed until I visited my local Xfinity store today to get an Xfinity X1 cable box for my great-grandmother who is 94 years old (she previously had the old Xfinity system). I noticed the new remote that was included with the box and asked about it. I was given two XR15 remotes (I have two TVs in my house) for free.

Also, what do you mean by “eventually that will be all that is available and the xr11 will be a much desired remote?” Is the XR11 remote going to become a “much desired remote” simply because it will no longer be available? If that is the case, I guess I’m lucky that I own a few of them that I have no use for now that I switched to the XR15 remotes.
Expert

Re: Xfinity XR15 Remote


@NHOfficial wrote:
Rustyben, Superman422 is probably like me and prefers to own the latest products, even if there aren't anything different about them. For example, when my Xfinity Home service was installed back in March of 2017, I was given an older model of the touchscreen. When I found out that there was a newer model, I contacted Comcast and had a technician install one at my house, even though that there is nothing different about the new model except for the design. I didn’t know that the XR15 remotes even existed until I visited my local Xfinity store today to get an Xfinity X1 cable box for my great-grandmother who is 94 years old (she previously had the old Xfinity system). I noticed the new remote that was included with the box and asked about it. I was given two XR15 remotes (I have two TVs in my house) for free.

Also, what do you mean by “eventually that will be all that is available and the xr11 will be a much desired remote?” Is the XR11 remote going to become a “much desired remote” simply because it will no longer be available? If that is the case, I guess I’m lucky that I own a few of them that I have no use for now that I switched to the XR15 remotes.

the xr11 has the 15 second flashback rewind button, Xr15 does not. time will tell if the ebay listings show the xr11 models for sale.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Xfinity XR15 Remote

I just "upgraded" to the XR15.  The flashback feature is no longer there, the mute button is difficult to use.  If I press it once it mutes for a second and then comes back to volume, if I hold it for a second and release, sometimes it will mute and sometimes it won't.  I found that if I push it 3 times in rapid succession it will mute.  Same to unmute.  I do not consider this remote to be an "upgrade".

Expert

Re: Xfinity XR15 Remote


@Restasured wrote:

I just "upgraded" to the XR15.  The flashback feature is no longer there, the mute button is difficult to use.  If I press it once it mutes for a second and then comes back to volume, if I hold it for a second and release, sometimes it will mute and sometimes it won't.  I found that if I push it 3 times in rapid succession it will mute.  Same to unmute.  I do not consider this remote to be an "upgrade".


tap mute. the TV is seeing the code repeat and toggling each time. program your set top box for page forward during play of 30 seconds and back 15 seconds with 'exit exit exit' 0030  - must be done while watching live TV. all remotes will operate the same way on that set top box.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!