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Xfinity TV Entertainment

Frequent Visitor

Xfinity TV Entertainment

Got knocked out of Netflix in the middle of a show around 2 p.m. and can't access it anymore. The message reads "Requires Xfinity Internet". Well, I had Xfinity Internet and have been watching Netflix on my TV since it started under Entertainment. I've had Netflix for years and pay monthly. What happened and when will it be fixed?

Expert

Re: Xfinity TV Entertainment

Did you try the A button reset Netflix?

Frequent Visitor

Re: Xfinity TV Entertainment

I restarted and unplugged the box & waited for a box reboot. Still can't access anything under apps connected to the internet through the X1 box. It was fine and now it's not. I believe it's a software issue. Thanks for the response.

Official Employee

Re: Xfinity TV Entertainment

We are in the process of fixing this issue, should be resolved by end of day today.