Xfinity plant
Community Forum
Xfinity globe

Xfinity Notifications Menu Spontaneously Popping Up

New Poster

Xfinity Notifications Menu Spontaneously Popping Up

The notifications menu keeps spontaneously popping up every 10-20 minutes. I turned the TV and cable box off and on but that didn't help. We moved the remote away from us and kept is face up so we wouldn't accidentally hit a button to prompt it but it's still popping up. How can we stop this from happening? 

Expert

Re: Xfinity Notifications Menu Spontaneously Popping Up


@SpeckledBall wrote:

The notifications menu keeps spontaneously popping up every 10-20 minutes. I turned the TV and cable box off and on but that didn't help. We moved the remote away from us and kept is face up so we wouldn't accidentally hit a button to prompt it but it's still popping up. How can we stop this from happening? 


is there anything 'on' the notification screen when it pops up? do you have another remote you used on that set top box before that is in a drawer or similar?

Official Employee

Re: Xfinity Notifications Menu Spontaneously Popping Up

Hi @SpeckledBall

 

I can help investigate this for you. Could you post a screenshot of what you see on your end so I know when to begin troubleshooting?