Community Forum

Xfinity 4k - XG1v4 Cable Box Availability

Official Employee

Re: XG1 v4 Box

Hello zirkleta. Thank you for visiting and posting on our Forum. I can assist with the options to order and XG1v4 and an Xi5 box. To get started, please send me a private message and include your full name so I can access your account. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Regular Visitor

Re: XG1 v4 Box

I would like to order an XG1 v4 Box to replace a Tivo box.  Thanks, Lovedogs74

Official Employee

Re: XG1 v4 Box

Hello dareell12. We welcome you to the Xfinity Forums and thank you for creating your first post. I can help you order an XG1v4 4K DVR box to replace your Tivo. To get started, please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: XG1v4 Self Install Kit Request

Hobbs135, glad I was able to get the 4K box sent out! Please don't hesitate to reach out again if you need additional assistance. 


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Official Employee

Re: Arris XG1v4

Hello, Rfunicello12. I have not heard back from you. If you still need assistance, please feel free to start a new thread.


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Regular Visitor

XG1v4

I would like to request my current DVR be replaced with a XG1v4  self install kit.

Thanks

Silver Problem Solver

Re: XG1v4


@mgravelyn wrote:

I would like to request my current DVR be replaced with a XG1v4  self install kit.

Thanks


Just an FYI: I was able to have one sent to me by calling 1800comcast.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

XG1 v4 Box

I'll try again, i would like to switch my DVR to a  XG1 v4 Box. I posted this once and got a reply to call Comcast, great, I did. Sounded like things were going to get done, was placed on hold while he was going to check into savings, after being on hold for a long time the phone was cut off on there end. No call back, left to start all over again. So i took my box to the local Comcast store and was given a bunch of *** that the 4k box had to be installed by one of there techs since it was wireless and had to be calibrated to the internet connection. Should I stick with just an internet connection and go with something like Hulu Plus or continue to get **** service from Comcast?

Official Employee

Re: XG1 v4 Box

Hi zirkleta.  I did not receive a private message from you. If you continue to need help with this please send me a private message, or create a new post. Thank you.


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Official Employee

Re: XG1 v4 Box

Hello Pattyann1005. Thanks for private messaging me. I noticed you did not respond to my last private message response to you. If you still need assistance with the matter, feel free to respond via private message or please create a new post so our team can help you directly again. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

XG1v4 Box

I would like to exchange my current DVR for an XG1v4 box to self-install.

 

Can you help me with that?

Expert

Re: XG1v4 Box

re-opened mega-thread for replies.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: XG1v4 Box

Hi MIT1991. We appreciate you visiting and posting on the Xfinity Forums. I can assist with placing an order for an XG1v4 to be shipped to you. I did receive and respond to your private message. 

 

Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: XG1v4 Box

How do we go about upgarding to a XG1v4 box?

Silver Problem Solver

Re: XG1v4 Box

Go here:

https://forums.xfinity.com/t5/X1/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3225313/highlight/true#...

 

I got two by calling 1800comcast.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: XG1v4 Box

Hi eahyndman3. We appreciate you visiting and posting on the Xfinity Forums. I can assist with upgrading to an XG1v4 to be shipped to you. Please send me a private message and include your full name so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: XG1v4

Hello mgravelyn. Thank you for private messaging me and ordering a new XG1v4.  If you still need other assistance feel free to send me a private message or create a new post and our team would be more than happy to help you again. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: XG1v4

I am interested in getting a box that supports 4k.