Community Forum

Xfinity 4k - XG1v4 Cable Box Availability

Official Employee

Re: XG1 v4 Box

Hello all,

 

If you would like to get a 4K DVR please post publicly in this thread to enable the PM feature. Then please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.

 

Reminder:  If you place an order through our team here on XFINITY Help & Support Forums  - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit. 

 

Thank you all!!!


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Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, I would like to try this box.
New Poster

Re: XG1 v4 Box

I just had my X1 equipment installed last week.  I recieved the new xi6 wireless boxes but was provided with the bulky Pace XG1v1.   Can I please have my system upgraded to the newer Arris XG1v4 box?

Expert

Re: XG1 v4 Box


@BJ66062 wrote:

I just had my X1 equipment installed last week.  I recieved the new xi6 wireless boxes but was provided with the bulky Pace XG1v1.   Can I please have my system upgraded to the newer Arris XG1v4 box?




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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: XG1 v4 Box

OKAY I'M GOING TO OPOST THIS BECAUSE I WANT TO ORDER A 4K DVR

Expert

Re: XG1 v4 Box


@MARIEVI wrote:

OKAY I'M GOING TO OPOST THIS BECAUSE I WANT TO ORDER A 4K DVR


please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: X1 4k box

Great news!

New Poster

Re: XG1 v4 Box

I'm just going to go to the xfinity store to get it.

Frequent Visitor

Re: XG1 v4 Box

Call store before you go,my store never has one . I got mine for the forum! And it worked out Perfect, easier than driving to store!

Regular Visitor

Re: XG1 v4 Box

I am looking for a 4k DVR, Please help me out!

Regular Visitor

swap tv boxes

Looking to swap out 2 XG1 v1 DVRs for 2 new XG1 v4 boxes. Also looking to swap out 4 RNG-150 boxes with XiD boxes. Can someone help me request a self-install kit for this equipment?

Expert

Re: XG1 v4 Box


@MichiganTBear wrote:

I am looking for a 4k DVR, Please help me out!


please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Highlighted
Expert

Re: swap tv boxes


@Drom wrote:

Looking to swap out 2 XG1 v1 DVRs for 2 new XG1 v4 boxes. Also looking to swap out 4 RNG-150 boxes with XiD boxes. Can someone help me request a self-install kit for this equipment?


please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.. Note: to be able to keep all 12 tuners available for recording, you will need one Xg2 companion (has 3 tuners to loan out) and 3 XiD (or Xi5 wireless or Xi6 4k companion in some markets).



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: XG1 v4 Box

Hi, posting to enable PM feature.

Regular Visitor

Re: XG1 v4 Box

need better 4k box

 

will it freeze up less than current box

Regular Visitor

Re: XG1 v4 Box

Would like to get an 4k settop box also, currently have X1 system, will it be a transparent conversion?

 

Silver Problem Solver

Re: XG1 v4 Box


@bauerd321 wrote:

Would like to get an 4k settop box also, currently have X1 system, will it be a transparent conversion?

 


You lose the recordings on the old X1 DVR; there will be some in the cloud though.  I have three X1 DVR's so it wasn't a hassle to replace one of mine.


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Regular Visitor

Re: XG1 v4 Box

Hello,

Posting to enable PM.

Thanks

Regular Visitor

Re: XG1 v4 Box

Me too! Smiley Happy

Regular Visitor

Re: XG1 v4 Box

I would like a XG1 v4 5k DVR
Regular Visitor

Re: XG1 v4 Box

Hi, posting to enable PM feature

Regular Visitor

Re: XG1 v4 Box

I'd like the 4K box. Thanks.

Expert

Re: XG1 v4 Box


@TXDiva wrote:

I'd like the 4K box. Thanks.


from Previous Post: please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: XG1 v4 Box

I've done that and I've already been contacted, but thanks.


@Rustyben wrote:

@TXDiva wrote:

I'd like the 4K box. Thanks.


from Previous Post: please read the first post, login and send @ComcastElla the PM she asks for to allow her to reach you.




Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature

Regular Visitor

Re: XG1 v4 Box

Hi, I'm posting to enable the PM feature. I would like the XG1v4 Box.

New Poster

Re: XG1 v4 Box

posting to enable pm

Regular Visitor

Re: XG1 v4 Box

Hi, posting to enable PM feature
Regular Visitor

Re: XG1 v4 Box

Hi, posting to enable PM feature.

New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

You should be able to get it from the warehouse. If the 4k box exsist
Regular Visitor

Re: XG1 v4 Box

Hi, I'm posting to enable the PM feature. I would like the XG1v4 Box.

Tags (2)
New Poster

Re: XG1 v4 Box

I would like to get the 4K box. 

New Poster

Re: XG1 v4 Box

I would like to get one. Also is there a wireless one?
Silver Problem Solver

Re: XG1 v4 Box


@StefanieA wrote:
I would like to get one. Also is there a wireless one?

There is only one 4k box; wireless companions are available.

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Diamond Problem Solver

Re: XG1 v4 Box

There is only one 4k box; wireless companions are available.
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
___________
Robert, read your own link and check out the Xi6


I am a Retired Official Comcast Employee
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Diamond Problem Solver

Re: XG1 v4 Box


I would like to get one. Also is there a wireless one?
___________
There is a wireless 4K box available but you still need either a DVR or an XG2

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New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

I guess it must depend on where you live. I live in North West Indiana and I called comcast about this new 4K box and within literally 2 days I had the new 4K - XG1v4 box shipped directly to my home and it works flawlessly. The only problem I have with it is it is not compatible with the new XR15 voice remote which had the capability to power on my TV and Sound bar at the push of 1 button. The remote that comes with the 4K box only controls the volume on my sound bar it will not power it on or off.
Diamond Problem Solver

Re: Xfinity 4k - XG1v4 Cable Box Availability

You can use your previous XR15 remote. Press and hold xfinity button and info (i), led goes from red to green, enter the 3 digit code and when you get prompted to set your video and audio just press skip

I am a Retired Official Comcast Employee
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New Poster

Re: Ordering 4K Xfinity XG1v4 TV Box

Just call comcast and order one, that's what I did and it was shipped to my door within 2 days. As long as it's available in your area it shouldn't be a problem. Personally i would never give my info to someone on a forum as you have no clue who your dealing with. I dont understand why so many people don't just call comcast direct ??
Expert

Re: Ordering 4K Xfinity XG1v4 TV Box


@Dewracng88 wrote:
Just call comcast and order one, that's what I did and it was shipped to my door within 2 days. As long as it's available in your area it shouldn't be a problem. Personally i would never give my info to someone on a forum as you have no clue who your dealing with. I dont understand why so many people don't just call comcast direct ??

Well yes, calling Comcast would be the fastest way, but phone calls don't work for everyone all the time, that's why you have a choice - phone, email, Chat Support, here on the official Support Forum, the Twitter (ComcastCares) account, or the Comcast Reddit. 

 

Also, no  Comcast employee would ever ask you to reveal your information publicly, that's why we have the Private Message feature. 

 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: XG1 v4 Box

Posting to enable PM.
Regular Visitor

Re: XG1 v4 Box

I am finally getting a 65" 4K TV (55" finally bit the dust). I have the X1 system DVR already and the new TV will be off the DVR directly. Is there anything else I will need to get besides the 4k box to get the 4k signal? Also do I need to buy a special HDMI cable for the 4k signal?

Diamond Problem Solver

Re: XG1 v4 Box

There’s not a 4K signal to worry about unless you are subscribed to a Netflix 4K plan (that’s it for content). You could upgrade your hdmi cord but wait til you’re installed to see how your picture looks

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Regular Visitor

Re: XG1 v4 Box

Enable pm
Regular Visitor

Re: XG1 v4 Box

I would like to get the 4k dvr box (Xg1v4).
New Poster

Re: XG1 v4 Box

Hi, I would like the most recent X1 4K box.
New Poster

Re: XG1 v4 Box

I would like to upgrade to 4k box
Silver Problem Solver

Re: XG1 v4 Box


@Tglos00 wrote:
I would like to upgrade to 4k box

I got mine from my local Xfinity Store.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: XG1 v4 Box

Call local store before you go,my store didn’t have any!

Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature