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Xfinity 4k - XG1v4 Cable Box Availability

New Poster

Re: Xfinity XG1v4 TV Box

I would like to test out the XG4 if I could be sent a self install kit. Thanks in advance.

New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Posting to enable PM.

New Poster

Re: XG4 (XG1v4) Launched

I would like to order a self install kit for the XG1. Is that still possible?

New Poster

Requesting a XG1v4 TV Box

Is this where I go to request a XG1v4 TV Box
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New Poster

Re: Xfinity XG1v4 TV Box

 

I just bought a 4K TV ..  I would like to be sent a self install kit. for the new  XG1v4 . 

 

Is this the right place to request this new version of the Xfinity DVR  ?

 

 

 

Regular Visitor

Request for XG1v4

Per ComcastJessie's suggestion in the FAQs for the XG1v4, I am submitting a separate post here to get an XG1v4 (to replace my existing XG1 box). Does the self-install kit provide a means to ship the existing box back? If so, please sign me up.

 

Thanks!  

Expert

Re: Request for XG1v4

You might get faster service if you call 1800comcast; that's how I got two separate shipments of the XG1v4 and it included free return by putting my XG1v2's in the box and using the included UPS return label.

Official Employee

Re: XG4 (XG1v4) Launched

@blakedunc235 and @awcricket

 

I can help get you an XG4. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 

Regular Visitor

XG1v4 Set Top Box

Hello, I'm having rebooting issues with my XG1v2 set top box. I need to see about upgrading to the Arris XG1v4 set top box. Thanks.
Regular Visitor

Re: XG4 (XG1v4) Launched

Would also like to get one of these boxes.
Regular Visitor

Re: XG4 (XG1v4) Launched

Hello, I'd like to please request a self-install kit for the XG1v4 box to replace my existing DVR. I currently have a model MX011ANM DVR - will my existing DVR recordings and scheduled recordings transfer over to the new DVR since i have the Cloud DVR service? They all appear on Xfinity Stream site. Thanks in advance!
Highlighted
Expert

Re: XG4 (XG1v4) Launched

I called 1800comcast and they sent me a SIK for the 4k DVR - free rteurn.

New Poster

Re: Xfinity XG1v4 TV Box

Hi, Posting to enable PM
Official Employee

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hello all,

 

Just a reminder. If you place an order through our team here on XFINITY Help & Support Forums  - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit. 

 

Please let me know if you have any questions.

Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hi, posting to enable pm feature. Thank you.
Regular Visitor

4K box

Can you pick up a 4K box at the xfinity store? Do you need new companion boxes if you get one?
Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I would like the Xfinity XG1v4 TV Box self-install kit sent to me. Thank you.
Contributor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I have requested the new box 2 times, I havent gotten a single reply back???
Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I called earlier today to check stock at my local store and was told that it is not available for pickup. Only professional install or self-install kit, but that would cost $15. I read on here about the fee waiver. May I please request a PM? Thanks!
Regular Visitor

Re: Xfinity XG1v4 TV Box

Requesting XG1v4 (4K) DVR box. Need to be able to PM for request. Please assist. Thank you
Regular Visitor

Re: Xfinity XG1v4 TV Box

Can you send out the self install kit for the Xfinity 4k - XG1v4?
New Poster

Re: Xfinity XG1v4 TV Box

Posting to enable PM.
New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

I'd like to request the XG1v4 self install kit.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Thanks! I have one coming
New Poster

Re: Xfinity XG1v4 TV Box

Hi posting to enable private messages
New Poster

Re: Xfinity XG1v4 TV Box

I don't see a way to "private message" you as well on your profile. Thoughts?
New Poster

Re: Xfinity XG1v4 TV Box

Hi Ella, I'll PM you for a XG1v4 upgrade Thanks, Dass
New Poster

Re: Xfinity XG1v4 TV Box

i'm replying to this thread to have the PM feature enable.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Post to enable PM....

Zachary Fiorelli
New Poster

Re: Xfinity XG1v4 TV Box

Posting to enable PM.

Frequent Visitor

Re: Xfinity XG1v4 TV Box

I would like XG1v4 tv box,I call Xfinty Store for availability get voicemail No response What Do IDo,Not Happy 

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Look for 'ComcastElla' posting here. 

She is a Comcast Social Media employee and will help you get the equipment you want. 

She helped me get a 4K box and it's great.

Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Reach out to 'Comcast Ella' here.  She will help you.

Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

Just want 4 K I pay enough !!! Ella should get in with me!
Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I’m happy to provide you with facts. It’s new and it’s a DVR. Get over it.
Regular Visitor

Re: Xfinity XG1v4 TV Box

Hi, posting to enable PM feature

Frequent Visitor

Re: Xfinity XG1v4 TV Box

I would like  info on 4KG1v4!

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Local xfinity store does not XG1v4 ,I would like to get one ,How about some Help!

Frequent Visitor

Re: Xfinity XG1v4 TV Box

Look for Comcast employee ‘ComcastElla’ in this thread. Send her a private message. She will know what to do.
Frequent Visitor

Re: Xfinity XG1v4 TV Box

Comcast Ella would you help me get XG1V4?

New Poster

Re: Xfinity XG1v4 TV Box

Post to PM