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Hello all,
@Darlowe @Spindoctor - Didn't get private messages with requested information from you, please let me know if you still need any assistance.
@Seannoreen @danjoycetx - Got your messages and will respond back asap. Thank you!
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Hi Hyperspace13 -- I can help ship you a 4K box. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will be able to ship you a 4K box with this information.
Click my name (ComcastZach) and click Private Message Me.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@ign8shus wrote:
Other than the ability to show Netflix and Olympics in 4k, are there any other benefits to this box over the standard DVR HD DVR box? Not sure I can justify paying an additional $10/month for just the Olympics (EVERY other device can do Netflix!)
no other 4k has been announced at this time other than what you listed.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Am75 wrote:
I would like to request a XG1v4, please?
@ComcastElla may look in on your request shortly.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jeremers - Please follow the instructions and send me your full name, address, and a phone number. I will check what we can do you for you.
@hokey777 - Got your message, will reply back shortly.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@ComcastElla checks into this thread on her workdays.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Enriquezl wrote:
How can I swap my x1 receivers for 4k capable receivers?
please see the post on this thread dated 2/22 by @ComcastElla and send her the information requested by private message.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I thought this thread was in reference to technical questions related to the Xfinity XG1v4 DVR, NOT how to obtain one. Everyone needs to read through this thread and stop asking the same question over and over.
____________
Don’t worry about it, those posts get moved to the proper thread.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi Enqiquezl -- Yes, you can swap your current X1 boxes for 4K capable boxes. Please keep in mind that at this time we are only offering 4K DVR units. If you would like to do this then please send me a PM with your name, full service address, and either phone number or account number for authentication. I will also need to know now many boxes you're needing to swap.
Click my name (ComcastZach) and click Private Message Me.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@RobLux wrote:
I would like to receive the self install kit.
Will I have to return my existing DVR box?
Will my other mini boxes be able to broadcast 4K or just this DVR box?
hi, I moverd your post to the customer service thread for the xg1v4 DVR. @ComcastElla or @ComcastZach may be able to reply to you shortly.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@kjholliday wrote:
Why does the new XG1v4 not have an optical audio out? I have found in the past when feeding the HDMI through a home stereo receiver that is a 7.1 surround unit that there can be an audio lag. I have been able to bypass that by sending the video directly to the HDTV via the HDMI and then send the audio directly to the 7.1 receiver via the optical audio. I'm concerned that going back to routing the HDMI through the receiver I will again experience audio/video lag. Thanks for your detailed reply.
TosLink is a deprecated technology and restricts audio from newer codecs. Audio is now carried by the HDMI cable. the audio/video lipsync is adjustable and usually needs to be set when you attach a new device to the TV's HDMI input port. the TV actually moves the video forward/back to let you match lipsync. Use the TV's remote and audio menu for adjustment.
I am not a Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
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@jlewis7 wrote:
Hello, I'm trying to order the 4k box. I tried the 1800 number and they coudnt help me. can you please help me order the box? Thank You.
Monday begins the regular workweek. A Comcast official employee should respond during the week.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
