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@Kitster wrote:
Is this available in the Boston region? I have xfinity and a 4K Netflix subscription.
you might want to follow comcastElla's directions a few posts above your post.
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@Heather138 wrote:
Is their a 4k box available in the atlanta market yet?
I moved your post to this thread. scroll up to @ComcastElla's post above on 1/2/2018 and follow the directions there.
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@Tek wrote:
i just had one of these new boxes installed. Where and how do you use the Bluetooth features? I don't see any options for this.
go to the menu "Comcast labs". you will need a wireless earphone device ready to use.
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Your phone isn’t considered a speaker, the Bluetooth communication is one way out.
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@pgoldberg wrote:
I received the XG1v4 today, it was easy to set up. I have the HDMI output going through my 4K Sony receiver to my 4K Sony TV without any problems. The sound level from the XG1v4 seems be be the same as my XG1v1. Hopefully Comcast will update their YouTube app to 4K soon because it is currently only 1080p.
Did you purchase a 4k compliant HDMI cable to connect between the 4k DVR and your television? Comcast has not been supplying a 4K HDMI cable.
Also; how do you know your Sony AV box can pass a 4K signal? If the manual does not specifically say so, it cannot pass anything over 1080p. There is no reason you should not get You Tube for 4K programs if you are set up correctly.
The You Tube app will show a "4K" heading off to the right of "Recommended" and other headings, if it recognizes you television as 4k. You can also type in the search field (above the Headings): "4K HDR test patterns" to use for video adjustments, or show you actually viewing 4k or HDR signals.
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@pgoldberg wrote:
Comcast in the kit I received supplied an HDMI cable. I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal. I tried a system reset and YoutTube still is in the 1080p mode. Also if YouTube detects 4K one of the top columns should have a 4K category. I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.
You did what I was going to suggest. There may be some bugs in Comcast's interface used for You Tube. Their Netfix version seems to be working better now. Check out the You Tube test patterns to compare the two ways of viewing 4K on You Tube.
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@cldlhd wrote:
@pgoldberg wrote:
Comcast in the kit I received supplied an HDMI cable. I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal. I tried a system reset and YoutTube still is in the 1080p mode. Also if YouTube detects 4K one of the top columns should have a 4K category. I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.
I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable
only netflix in UHD is currently 4k streaming for the X1.
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@cldlhd wrote:
@Rustyben wrote:
@cldlhd wrote:
@pgoldberg wrote:
Comcast in the kit I received supplied an HDMI cable. I can select 4K 60fps. and my TV when I press the info button shows it is receiving a 4K signal. I tried a system reset and YoutTube still is in the 1080p mode. Also if YouTube detects 4K one of the top columns should have a 4K category. I get 4K HDR through my Sony Blu-ray player on YouTube and the 4K Blu-ray discs.
I'm still not getting 4k on the youtube app, not sure why it wouldn't detect the TV as its an LG 4k Oled and thexg1v4 is plugged directly into the TV with a good audioquest hdmi cable
only netflix in UHD is currently 4k streaming for the X1.
Thanks
Thank you Rusty. I was not aware the Comcast app for You Tube was not handling 4k streaming yet.
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Hi Heather138,
I can check to see if we have any 4K boxes available in your area. If so, I'll submit a request to have one shipped. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
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@RJG1 wrote:
Yes...those boxes will support 4K...What Comcast fails to disclose is that after you receive the box you will be billed an extra $19.95/mo. So before you upgrade your 5 beautiful OLED or QLED or 4K TVs be prepared to pay Comcast an additional $100/mo plus tax just for the privilege of allowing you to view the content. That's $1200/yr. This is because Comcast only makes a DVR box that will support 4K. Most people only need 1 DVR box and you can watch on any TV in the house. But Comcast MAKES you have a DVR for each TV to view 4K. Not only do we pay for content we don't need, we now pay for equipment we shouldn't need. Comcast response is, then don't buy a 4K TV.
all xg1's have same price. when the 'old' DVR is received in the warehouse they will reverse the extra DVR charge retroactively. When you exchange in a Comcast store it more or less is done immediately and you have your receipt.
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@RJG1 wrote:
That's correct...but I shouldn't be forced to have a DVR for each 4K tv you own...1 DVR will let you view on any tv in the home for a small monthly fee...I can accept that....I can't accept being forced into equipment that we really shouldn't have to pay for...they should provide us a non DVR box that can support 401k at a reasonable price, or we should be able to purchase one, just like a cable modem
each TV has to have a set top box and hopefully soon there will be a companion 4k set top box. you can 'own' a roku that is currently in a free beta test program. Tivo is also available although I don't know their 4K offereings if any.
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@Extech wrote:
Did not have at my Comcast store.
Have tv screen freeze, pixelation, sound cut out, not all the time, all new high end 4K HDMI cables, using Bose 535 AV sound system, HDMI (ARC) using Optical Digital Cable. 5.1 sound. Picture 16:9,1080p picture and sound is great from our LG 65" C7P 4K tv.
I wanted the new XG1 v4 DVR, to swap out that may resolve my problems or another X1, I did get another X1 at the store since I was there. Store told me have to call Comcast to get the XG1v4, I did the said they will mail me one free to my house, I said, OK, it's on the way the said.
I have Netflix, but don't watch it much.
Don't really care much to see 4K, because tv looks just has good, real good and sound.
Oh! Technician was just out, said all signals good and so one, and amp booster hooked up the right way, it's ok too.
Should I keep the X1 or hook up the XG1v4 when I get it in the mail?
I know it's a matter of choice, but if the new XG1v4 DVR is going to give me the same performance or better in picture and sound with no hassle, then I'll keep the XG1v4 dvr?
Thanks!
it's the same price, many reports it has a faster user interface, and it has bluetooth for a headset. keep the 'new'. you can use both until you watch any recordings not on your cloud DVR. (will eventually be charged for both until the return).
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@Extech wrote:
Did not have at my Comcast store.
Have tv screen freeze, pixelation, sound cut out, not all the time, all new high end 4K HDMI cables, using Bose 535 AV sound system, HDMI (ARC) using Optical Digital Cable. 5.1 sound. Picture 16:9,1080p picture and sound is great from our LG 65" C7P 4K tv.
I wanted the new XG1 v4 DVR, to swap out that may resolve my problems or another X1, I did get another X1 at the store since I was there. Store told me have to call Comcast to get the XG1v4, I did the said they will mail me one free to my house, I said, OK, it's on the way the said.
I have Netflix, but don't watch it much.
Don't really care much to see 4K, because tv looks just has good, real good and sound.
Oh! Technician was just out, said all signals good and so one, and amp booster hooked up the right way, it's ok too.
Should I keep the X1 or hook up the XG1v4 when I get it in the mail?
I know it's a matter of choice, but if the new XG1v4 DVR is going to give me the same performance or better in picture and sound with no hassle, then I'll keep the XG1v4 dvr?
Thanks!
If you load the "You Tube" app found on your television using your TV's remote, you will get to see real 4 k programing. You are just fooling yourself if you think 4K upscaling actually compares to real 4k programs. Type in "4K, or 8K, HDR" in the You Tube seach field. Typing in "4K HDR test patterns" will show if you are actually viewing 4K or HDR.
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@SPD-NH wrote:
Is it possible to get a 4K X1 boxed shipped to me? The local service center did not have any....
on the first page in this thread (link http://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/2992020/hi...) a Comcast Employee gives you options.
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DVR has to be in a compatible 4K port
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