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Xfinity 4k - XG1v4 Cable Box Availability

Expert

Re: XG1v4 TV Box


@adammusic22 wrote:
I didn’t say anything about Youtube.


Unless you replied to the wrong message.

I asked about Youtube 4K awhile ago.

I accidently clicked on yoru post instead of @cldlhd's post.



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Most Valued Poster

Re: XG1v4 TV Box

Power cycling worked. Now showing as Ultra HD 4K under the title description in Xfinity Netflix app.

Anybody elses xg1v4 spark like crazy when plugging it in?
Like im welding something lol
Expert

Re: XG1v4 TV Box


@adammusic22 wrote:
Power cycling worked. Now showing as Ultra HD 4K under the title description in Xfinity Netflix app.

Anybody elses xg1v4 spark like crazy when plugging it in?
Like im welding something lol

That should not be happening. Are you talking about sparking at the outlet when plugging the cord in? If the box is sparking, unplug it and have it replaced. Do not use it!

 

It might be a loose wire in the outlet. Turn off the circuit-breaker for the outlet and check the wires connected to the outlet, or call a electrician.


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Expert

Re: XG1v4 TV Box


@adammusic22 wrote:
Power cycling worked. Now showing as Ultra HD 4K under the title description in Xfinity Netflix app.

Anybody elses xg1v4 spark like crazy when plugging it in?
Like im welding something lol

perfectly normal at the plug, the power brick is an inductive load and the 'spark' can occur either plugging or unplugging.



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Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I called to receive a new 4k box and was told that they are in stock but not yet available in my market?  

 

Also in WA state on the wet side near Seattle though.

 

I was also told that they are not available at the service center locations, only though mail or install.

 

ComcastZach ?

Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@schristo43 wrote:

I called to receive a new 4k box and was told that they are in stock but not yet available in my market?  

 

Also in WA state on the wet side near Seattle though.

 

I was also told that they are not available at the service center locations, only though mail or install.

 

ComcastZach ?


do you subscribe to Netflix? if so @ComcastElla may look into getting one sent to you. 



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New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Just got off the phone with rep about availability of 4k cable box in Minneapolis area. I would like to save the shipping charge and swap at a local store, but none available.  Any ideas how to save the $15 shipping or even how long to wait until availability in my area?  No one seems to have any idea.   Frustrating to read about this but have no idea when local availability. 

Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@Giparkjm wrote:

Just got off the phone with rep about availability of 4k cable box in Minneapolis area. I would like to save the shipping charge and swap at a local store, but none available.  Any ideas how to save the $15 shipping or even how long to wait until availability in my area?  No one seems to have any idea.   Frustrating to read about this but have no idea when local availability. 


do you have a 4K tv and subscription to Netflix?



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New Poster

Re: Xfinity 4k - XG1v4 Cable Box Availability

Yes! We have both of those.
Expert

Re: Xfinity 4k - XG1v4 Cable Box Availability


@Giparkjm wrote:
Yes! We have both of those.

@ComcastElla will probably look into your post but be patient as this is a holiday weekend Smiley Happy (happy new year!)



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Re: XG1v4 TV Box


@Rustyben wrote:

@adammusic22 wrote:
I didn’t say anything about Youtube.


Unless you replied to the wrong message.

I asked about Youtube 4K awhile ago.

I accidently clicked on yoru post instead of @cldlhd's post.


Thanks for the response. I guess I was responding to his earlier post.

Regular Visitor

Re: XG1v4 TV Box

 

@jolthammer wrote:

I do have a 4K UHD Samsung.  I'm using the HDMI cable that came with the brand new XG1v4 box.  Looks quite capable.  (Assume they are sending 4K compatible HDMI cables with the boxes?)

 

I am using a digital optical cable to route sound back to my Receiver.  The old X1 boxes had digital out.  These new ones don't.  So I'm running HDMI to the Samsung 4K TV "One Connect" box.  I'm running digital out from the Samsung One Connect back to the Surround Sound Receiver.  Maybe it's just my set up. I'll try some tweaks with cables and Samsung settings.  Was just curious if it was just me.  


I have a Samsung TV as well I am running the 4k from the comcast box to HMDI 2 on a high speed cable

 

My Apple TV via high speed cable to HDMI 1

 

The Smart TV Plays via HDMI 1

 

Getting the sound back from the TV Via HDMI 3 (ARC) to my Bose Cinemate on my old HDMI cable

 

Using a Echo Dot and Harmony Hub to swith the inputs on TV via my turn on request

 

Only Issue is the poor IR reception of the new cable box working on getting my Harmony hub to a happy place for all  

 

Feel free to PM me

New Poster

Re: XG1v4 TV Box

you mentioned in a previous post that Comcast modem/router not required to support 4K STB. I have the STB on order to use with my Surfband modem + Apple router. Comcast support (india) confirmed  what you stated: that their modem/router is not required but neither is Xi5... can you clarify?

Official Employee

Re: XG1v4 TV Box

The Xi5 is a secondary box and the XG1V4 is a dvr. Sorry, but your question isn’t very clear

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Re: XG1v4 TV Box

Understood: was unaware what the Xi5 was. Do you recommend any speed minimums to have Xi5? Currently on the 100 mbs down plan and generally get 50-75 down. 

Official Employee

Re: XG1v4 TV Box

That’s fine, the Wi-Fi signal to the Xi5 is more important than speed

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Regular Contributor

Re: XG1v4 TV Box

The Xi5 is a wireless device that needs wireless MoCA.  This can be provided by a special Comcast modem / router (which would probably need professional installation or if you use your own equipment you would need a MoCA to ethernet bridge (with knowledge of how to wire it up).

Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I'm in Minneapolis and will wait to swap my x1 1080p box for an x1 4k box when they're available in a local Comcast store. I have a 2016 Samsung SmartTV as well as the latest gen. AppleTV, both with 4k, so I'm not concerned with watching 4k content per se. The issue I'm having with the x1 box and my Samsung TV is that if I connect the HDMI out from the x1 to my Marantz SR7010 (4k) then out to the TV (all high-capacity HDMI I bought from Magnolia), cable TV will disconnect every 20 minutes or so. There's no problem with anything streamed from the SmartTV or Apple TV, or from my UHD 4k Blu-ray player, all of which connect throuth the Marantz receiver. This behavior is only with cable. My workaround is an HDMI splitter that allows me to bypass the Marantz from the x1 to the TV. My sense is there is an issue with thw handshake between the x1 and the TV if I go through the Marantz, which would get resolved if the x1 were 4k. The goal is to get of the HDMI switch. 

Regular Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

I also would like to order a XG1v4 4k box.  I went to my local Comcast store and was told I needed to order one online or over the phone.

Official Employee

Re: Xfinity 4k - XG1v4 Cable Box Availability

Hello all,

 

My apologies for the delayed response. There is currently a limited availability of 4K cable boxes due to a high demand. I cannot guarantee that we will be able to ship a new box right away but I can definitely put a request. Please send me a private message with your name, address, and a phone number associated with the account and I will put a request. 

 

Thank you @Rustyben for mentioning my handle is this thread, greatly appreciate it. 


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Re: Netflix on X1

I have been stopping in my store for over a month to try and get a new box that supports 4K.  I purchased 2 new 4K TV's, upped my internet from the 150 to 300, upgraded my NetFlix to the 4K package, but they keep telling me that they are out of stock.  One time they had it bt wouldn't hold it since it was about a 40 minute round trip to home and back and it was gone when I got back.  Smiley Sad  I keep trying and I stop in almost every day after work, but no luck.  Guess they are hard to get, but the Comcast employees tell me they have them and that they are great.  Can someone who has it verify if the Netflix 4K looks good?  I'm excited and can't wait to get a new box.  Hope I get to get a couple soon (one to replace my DVR and the other for my extra HD reciever)!  Let me know what you guys think of the picture and if it's worth the wait!!  Smiley Happy

Expert

Re: Netflix on X1


@Ghost_Evo wrote:

I have been stopping in my store for over a month to try and get a new box that supports 4K.  I purchased 2 new 4K TV's, upped my internet from the 150 to 300, upgraded my NetFlix to the 4K package, but they keep telling me that they are out of stock.  One time they had it bt wouldn't hold it since it was about a 40 minute round trip to home and back and it was gone when I got back.  Smiley Sad  I keep trying and I stop in almost every day after work, but no luck.  Guess they are hard to get, but the Comcast employees tell me they have them and that they are great.  Can someone who has it verify if the Netflix 4K looks good?  I'm excited and can't wait to get a new box.  Hope I get to get a couple soon (one to replace my DVR and the other for my extra HD reciever)!  Let me know what you guys think of the picture and if it's worth the wait!!  Smiley Happy


hi, I moved your post to the xg1v4 mega-thread. @ComcastAndrew may look in on this soon and perhaps refer to arrange to get what you need.



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Regular Contributor

Re: Netflix on X1


@Ghost_Evo wrote:

I have been stopping in my store for over a month to try and get a new box that supports 4K.  I purchased 2 new 4K TV's, upped my internet from the 150 to 300, upgraded my NetFlix to the 4K package, but they keep telling me that they are out of stock.  One time they had it bt wouldn't hold it since it was about a 40 minute round trip to home and back and it was gone when I got back.  Smiley Sad  I keep trying and I stop in almost every day after work, but no luck.  Guess they are hard to get, but the Comcast employees tell me they have them and that they are great.  Can someone who has it verify if the Netflix 4K looks good?  I'm excited and can't wait to get a new box.  Hope I get to get a couple soon (one to replace my DVR and the other for my extra HD reciever)!  Let me know what you guys think of the picture and if it's worth the wait!!  Smiley Happy


If your 4k tv's are smart tvs I'd use the native app. The netflix app  on the xg1v4 looks good but so does the tv app most of the time.

Contributor

Re: Netflix on X1

And the TV Netflix app will do HDR.
I just received and installed my XG1V4 today. Ordered over the phone last Friday. I got the same no stock stories at a couple stores as well. The 1st store said no stock in any store in North America. Maybe some in Mexico or India. I figured they were just brushing me off, but who knows. Shipping was painless though.
Highlighted
Frequent Visitor

Re: Netflix on X1

@Rustyben Thank you for your help with this, I appreciate it.

 

@cldlhd Thank you for your response.  Yes, they are.  They are Samsung 8000 series TV's and do have the app.  The TV apps never seem to search or as "snappy" as other dedicated boxes that provide the apps.

 

@Cydeweyz Thanks for your report.  Two nights ago the guy at the store changed out my DVR box for some odd reason ("for my troubles" since I made the trip with all of my stuff in hand), however the box he gave me when I got home and unwrapped it from the cardboard and shrink wrap) was all scratched up, had a green button instead of the blue one my old one had, something is loud and has a squeal to it (like a bad cap), and the audio cuts out in the middle of shows and comes back on spurradically.  I wish I would have just kept my old box now.  I had to reboot the old box once a week because it would freeze and act wierd (but it wasn't too inconvienient) this one seems old and sluggish (almost like it can support the X1 platform efficiently).  Smiley Sad

 

I hope someone is able to help on the forums and I can just change out the equipment with the 4K stuff, but if not I'll just run back to the store and try and get a quieter DVR with one that doesn't lose sound for the time being.  Thanks again for your replies, much appreciated!

Contributor

Re: Netflix on X1

New box on top of the old box. New remote next to old one. Does what you have look like this?
A614372B-AD07-472D-8BDE-DEA2409C3DD3.jpeg
AC678419-8F01-45AA-AF97-41C8CE609686.jpeg
Frequent Visitor

Re: Netflix on X1

My OLD box that they kept looked like the old box you have on the bottom with the blue light (mine may have had a USB slot under the blue botton as well I think), the one that they gave me does not.  The box they gave me looks similar, but has a green light (instead of blue) and if I remeber right a couple of push puttons on the front under the clock.  Sorry, trying to do this from memory from work.  Smiley Happy

 

The remote I have is the old one (one on top).

 

Thanks again!

Expert

Re: Netflix on X1


@Ghost_Evo wrote:

@Rustyben Thank you for your help with this, I appreciate it.

 

@cldlhd Thank you for your response.  Yes, they are.  They are Samsung 8000 series TV's and do have the app.  The TV apps never seem to search or as "snappy" as other dedicated boxes that provide the apps.

 

@Cydeweyz Thanks for your report.  Two nights ago the guy at the store changed out my DVR box for some odd reason ("for my troubles" since I made the trip with all of my stuff in hand), however the box he gave me when I got home and unwrapped it from the cardboard and shrink wrap) was all scratched up, had a green button instead of the blue one my old one had, something is loud and has a squeal to it (like a bad cap), and the audio cuts out in the middle of shows and comes back on spurradically.  I wish I would have just kept my old box now.  I had to reboot the old box once a week because it would freeze and act wierd (but it wasn't too inconvienient) this one seems old and sluggish (almost like it can support the X1 platform efficiently).  Smiley Sad

 

I hope someone is able to help on the forums and I can just change out the equipment with the 4K stuff, but if not I'll just run back to the store and try and get a quieter DVR with one that doesn't lose sound for the time being.  Thanks again for your replies, much appreciated!


that is the oldest model of x1 DVR and has component cable outputs. it has only 5 not 6 tuners available and is known for sound dropouts. the squeal is the failed hard drive. take it back and get at least a xg1 verson 3. if you have 4k TV ask for an xg1 version 4



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New Poster

Re: Netflix on X1


@Cydeweyz wrote:
New box on top of the old box. New remote next to old one. Does what you have look like this?

In your picture, the top box is the XG1v4 (W/Netflix 4K) and the bottom remote is the one that goes with it. They both work perfectly for me.

 

Just say'n....

Frequent Visitor

30 second skip

When I received my XG1v4 a few weeks ago I promptly set the skip from 5min to 30sec via the remote code: EXIT-EXIT-EXIT-0-0-3-0

This code worked great...until yesterday when I noticed my skip was back to 5min, must have been some overnight upgrade that reset it. Now when I try to put back the 30sec skip with the same code it no longer appears to work.

Anybody get the same behavior and/or have been able to set 30sec skip recently?

I’m currently on “STB Version” AX014AN_2.13p19s1_PROD_sey (from About page)

-=UPDATE=-
Looks like all I needed to do was a “RESET” through the settings menu. Not sure why it was necessary as I didn’t have to do it last time.
Expert

Re: 30 second skip


@SiegeX wrote:
When I received my XG1v4 a few weeks ago I promptly set the skip from 5min to 30sec via the remote code: EXIT-EXIT-EXIT-0-0-3-0

This code worked great...until yesterday when I noticed my skip was back to 5min, must have been some overnight upgrade that reset it. Now when I try to put back the 30sec skip with the same code it no longer appears to work.

Anybody get the same behavior and/or have been able to set 30sec skip recently?

I’m currently on “STB Version” AX014AN_2.13p19s1_PROD_sey (from About page)

-=UPDATE=-
Looks like all I needed to do was a “RESET” through the settings menu. Not sure why it was necessary as I didn’t have to do it last time.

many customers have reported this issue, fixed by either a reboot of the box (the setting fixes itself) or resetting the option like you did. Comcast says in replies that the firmware upgrade does not cause this, but it only happens after a firmware upgrade and affects customers apparently at random.Reboot your set top box (unplug from power for 30 seconds or so) and the issue should be fixed.



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Re: Netflix on X1

Thanks for the reply. Took the box to the Xfinity store today and they gave me a V3 box from what I’m told. I do have a few 4K TV’s but they don’t have the V4 boxes.

The guy told me to call the Xfinity number or get on the forums and someone may be able to get me a 4K. Anyone here able to help? Haha.

I’m sure the sound cut out and box squeal from the old box will go away with this replacement at least. Smiley Happy
Frequent Visitor

Re: Another round of boxes...

Well, that excitement as short lived. Hooked up the box that they gave me when I got home, and after 20 minutes of looping and not completely booting up (and trying to power cycle it a few times), this box is apparently not good (should have kept the squealing one).

Decided to try and call customer service for a replacement box and hopefully a V4... and was told to go to the local store and pick up a V4 box to work with my 4K TV’s. I told them they were out according to the guy at the store, and they said they couldn’t help and I should just go back and get a regular replacement box again... so disappointed today. Smiley Sad

I guess I’ll go back and get another box to replace this one for the third time. Right now I wish I would have gotten a V4 box first instead of buying the TV’s, upgrading my internet, and upgrading my Netflix first. Comcast guy made it seem like the local store had a boatload of them. My fault for spending that much money and not making sure they had the V4 box first.

Glad other people on the forum are getting help with their boxes. If anyone here can help me order a V4 box please let me know. Don’t want to message the mods without permission because it’s a violation of the forums I guess.

Thanks again in advance. Off to the local store again...
Regular Contributor

Re: Netflix on X1

No problem. Maybe it's due to internet speed? I have good wifi but went through the trouble of running a cat6 cable down my wall so my new LG OLED 4k is hard wired.
Contributor

Re: Another round of boxes...


@Ghost_Evo wrote:
Well, that excitement as short lived. Hooked up the box that they gave me when I got home, and after 20 minutes of looping and not completely booting up (and trying to power cycle it a few times), this box is apparently not good (should have kept the squealing one).

Decided to try and call customer service for a replacement box and hopefully a V4... and was told to go to the local store and pick up a V4 box to work with my 4K TV’s. I told them they were out according to the guy at the store, and they said they couldn’t help and I should just go back and get a regular replacement box again... so disappointed today. Smiley Sad

I guess I’ll go back and get another box to replace this one for the third time. Right now I wish I would have gotten a V4 box first instead of buying the TV’s, upgrading my internet, and upgrading my Netflix first. Comcast guy made it seem like the local store had a boatload of them. My fault for spending that much money and not making sure they had the V4 box first.

Glad other people on the forum are getting help with their boxes. If anyone here can help me order a V4 box please let me know. Don’t want to message the mods without permission because it’s a violation of the forums I guess.

Thanks again in advance. Off to the local store again...

Dude you are getting run around and over! I’d say they had a note in the system under your name to mess with you, but I’m sure it’s just a general message for all customers and I got lucky with my V4 order Smiley Happy I’ve had my own horror show happening trying to get my account straightened out these past few days. I hope we both have easier weeks next week, but won’t know for sure until the next bill shows up

Regular Visitor

Re: XG1v4 TV Box

Jolt, you have one of two options. One, in your Samsung TV you may have an audio sync option, try adjusting that. Also, if your Sony receiver supports ARC (Audio Return Channel, Sony likes to call it Bravia link/sync) plug an HDMI into the designated ARC HDMI port on your one connect box and to the monitor out on your Sony receiver. You will also get better audio as HDMI audio will support Dolby Digital +. Give that a shot and let us know how it goes.

 

Churma

Official Employee

Re: Another round of boxes...


@Ghost_Evo wrote:
Well, that excitement as short lived. Hooked up the box that they gave me when I got home, and after 20 minutes of looping and not completely booting up (and trying to power cycle it a few times), this box is apparently not good (should have kept the squealing one).

Decided to try and call customer service for a replacement box and hopefully a V4... and was told to go to the local store and pick up a V4 box to work with my 4K TV’s. I told them they were out according to the guy at the store, and they said they couldn’t help and I should just go back and get a regular replacement box again... so disappointed today. Smiley Sad

I guess I’ll go back and get another box to replace this one for the third time. Right now I wish I would have gotten a V4 box first instead of buying the TV’s, upgrading my internet, and upgrading my Netflix first. Comcast guy made it seem like the local store had a boatload of them. My fault for spending that much money and not making sure they had the V4 box first.

Glad other people on the forum are getting help with their boxes. If anyone here can help me order a V4 box please let me know. Don’t want to message the mods without permission because it’s a violation of the forums I guess.

Thanks again in advance. Off to the local store again...

Ghost_evo,jump on this thread

 

https://forums.xfinity.com/t5/Customer-Service/Xfinity-4k-XG1v4-Cable-Box-Availability/m-p/3026237#M...

 


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This box or another?

The box I currently have says it  XC1-P on the front of it. 

I have a 75" Sony 4k tv. a Denon avr-s910w Which has HDMI 2.0a and is HDCP 2.2 compliant 

 

I know the box I have is an older box but for what I have read through multiple areas that the XG1v4 has issues with a harmony.(hopefully, I am wrong on this)  I have a Harmony Ultimate and it is a much-needed piece of my home entertainment. The reason I have been looking at all these threads is with the current update to have Pandora and Netflix my box freezes up for 3 to 4 mins at a time when trying to access either.  Do I have other better options than the current box that I have?

Expert

Re: This box or another?


@Woolfman72 wrote:

The box I currently have says it  XC1-P on the front of it. 

I have a 75" Sony 4k tv. a Denon avr-s910w Which has HDMI 2.0a and is HDCP 2.2 compliant 

 

I know the box I have is an older box but for what I have read through multiple areas that the XG1v4 has issues with a harmony.(hopefully, I am wrong on this)  I have a Harmony Ultimate and it is a much-needed piece of my home entertainment. The reason I have been looking at all these threads is with the current update to have Pandora and Netflix my box freezes up for 3 to 4 mins at a time when trying to access either.  Do I have other better options than the current box that I have?


the XG1-p (pace) is the oldest and slowest of the DVRs and is known for audio drop off and for only having 5 not 6 tuners available. It is the only DVR that had component video ouput jacks. If you are not using component cabling and use HDMI swap out the box for an Arris Xg1v2 or v3. if you have Netflix 4k subscription and a 4k TV you could upgrade (same price) to an Xg1v4.



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Regular Contributor

Re: This box or another?


@Woolfman72 wrote:

The box I currently have says it  XC1-P on the front of it. 

I have a 75" Sony 4k tv. a Denon avr-s910w Which has HDMI 2.0a and is HDCP 2.2 compliant 

 

I know the box I have is an older box but for what I have read through multiple areas that the XG1v4 has issues with a harmony.(hopefully, I am wrong on this)  I have a Harmony Ultimate and it is a much-needed piece of my home entertainment. The reason I have been looking at all these threads is with the current update to have Pandora and Netflix my box freezes up for 3 to 4 mins at a time when trying to access either.  Do I have other better options than the current box that I have?


I have a Harmony Elite and the box works fine

 

Frequent Visitor

Re: This box or another?


@cldlhd wrote:

@Woolfman72 wrote:

The box I currently have says it  XC1-P on the front of it. 

I have a 75" Sony 4k tv. a Denon avr-s910w Which has HDMI 2.0a and is HDCP 2.2 compliant 

 

I know the box I have is an older box but for what I have read through multiple areas that the XG1v4 has issues with a harmony.(hopefully, I am wrong on this)  I have a Harmony Ultimate and it is a much-needed piece of my home entertainment. The reason I have been looking at all these threads is with the current update to have Pandora and Netflix my box freezes up for 3 to 4 mins at a time when trying to access either.  Do I have other better options than the current box that I have?


I have a Harmony Elite and the box works fine

 



thanks for the info .. They did not have any of these boxes we were given a xg1-a

New Poster

Re: XG1v4 TV Box

Not sure if I should post this here or start a new topic but since you have a similar combo to me I figured I'd ask anyway.  I just purchased the LG OLED C7P 55inch.  My X1 box is the XG2V2-S and have it hooked directly to my Marantz SR 5007 which is only 4k pass through.  I had the X1 box hooked to the receiver and then the receiver to the TV.  I wasn't impressed with the picture quality so I bypassed the received and went directly to the TV.  Picture quality was slightly better but still frustrated especially when watching sports (football disappears in in the air and forget following a hockey puck on the ice).  I purchased HDMI 2.0 wires since I had old 1.4 wires at first but problem still exists.  Was thinking to call Comcast to get the XG1V4 but sounds like this won't solve my problem.  Any thoughts or suggestions?  At this point I'm ready to return the tv since 4k content is limited and getting the Sony 900E.

Expert

Re: XG1v4 TV Box


@JoeT20 wrote:

Not sure if I should post this here or start a new topic but since you have a similar combo to me I figured I'd ask anyway.  I just purchased the LG OLED C7P 55inch.  My X1 box is the XG2V2-S and have it hooked directly to my Marantz SR 5007 which is only 4k pass through.  I had the X1 box hooked to the receiver and then the receiver to the TV.  I wasn't impressed with the picture quality so I bypassed the received and went directly to the TV.  Picture quality was slightly better but still frustrated especially when watching sports (football disappears in in the air and forget following a hockey puck on the ice).  I purchased HDMI 2.0 wires since I had old 1.4 wires at first but problem still exists.  Was thinking to call Comcast to get the XG1V4 but sounds like this won't solve my problem.  Any thoughts or suggestions?  At this point I'm ready to return the tv since 4k content is limited and getting the Sony 900E.


Did you go to the menu on the LG television to adjust the video (picture)? The set comes with Standard picture settings choosen.


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New Poster

Re: XG1v4 TV Box

Yes, I have tried each setting with the same result even dug deeper into the menus for TruMotion and tried each of those settings as well.

Silver Problem Solver

Re: XG1v4 TV Box


@JoeT20 wrote:

Yes, I have tried each setting with the same result even dug deeper into the menus for TruMotion and tried each of those settings as well.


I have an older Samsung 60" 3D and my XG1v2 is connected to my Onkyo and it passes the Comcast signal to my TV.  When I turn on my system, I can see that my TV is up-converting a 720p signal from Comcast to 1080p which is what my TV supports.

 

Can you tell whether your TV is doing any up-converting?

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Regular Contributor

Re: XG1v4 TV Box


@JoeT20 wrote:

Not sure if I should post this here or start a new topic but since you have a similar combo to me I figured I'd ask anyway.  I just purchased the LG OLED C7P 55inch.  My X1 box is the XG2V2-S and have it hooked directly to my Marantz SR 5007 which is only 4k pass through.  I had the X1 box hooked to the receiver and then the receiver to the TV.  I wasn't impressed with the picture quality so I bypassed the received and went directly to the TV.  Picture quality was slightly better but still frustrated especially when watching sports (football disappears in in the air and forget following a hockey puck on the ice).  I purchased HDMI 2.0 wires since I had old 1.4 wires at first but problem still exists.  Was thinking to call Comcast to get the XG1V4 but sounds like this won't solve my problem.  Any thoughts or suggestions?  At this point I'm ready to return the tv since 4k content is limited and getting the Sony 900E.


I got a LG65 oled in November. Routed through my Yamaha advantage box the xgv14 only offered 2160/30 fps but connected directly to my tv it showed 2160/60 fps . I ran all my hdmi's to the tv and use ARC to feed audio to the receiver. More of a hassle but the ps4 shows highest resolution, deep color etc.I also put an hd antenna in my attic and the NFL games have a  much better picture.

Frequent Visitor

4K X1 Box?

Hello All -

 

I currently have a the XG1v1 and wanted to inquire about getting the new 4K box to complement my new TV! I have seen quite a few threads that existing customers have been able to get these swapped out, hoping to do the same.

 

Thank you

Frequent Visitor

Re: Xfinity 4k - XG1v4 Cable Box Availability

@comcastella, 

 

I also sent you a PM with regards to ordering the XG1v4. 

 

Thank you. 

New Poster

Re: XG1v4 TV Box

Any word if these are available to existing customers yet?
Expert

Re: XG1v4 TV Box


@finnegan7678 wrote:
Any word if these are available to existing customers yet?

There are 11 pages of posts here. I take it that you read none of them.


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