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XRE-10000

BHelms07
Contributor

XRE-10000

So I’m trying to help my friend set up his X1 box, and after entering the phone number all he gets is an XRE-10000 error. If anyone can help, please do. It’s really annoying because he just wants to watch TV.
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ComcastChad2
Official Employee

Re: XRE-10000

You’ll need customer support to fix your account. Please try calling or chatting.

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3BlindMices
New Poster

Re: XRE-10000

I've had the same problem. We've tried calling, but whenever we tell the automated message what the problem is, there's no response and it hangs up after a minute. Calling isn't a good option.

ComcastChad2
Official Employee

Re: XRE-10000

Try chatting with an agent - https://www.xfinity.com/xfinityassistant type in chat in the message area and select TV support. Tell the agent your device needs to be set to active status in the billing system.

Can you tell me how you got your device? Was it shipped or did you pick it up at a retail store?

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ComcastJosephB
Official Employee

Re: XRE-10000

Hello, @3BlindMices, I'm sorry about the issues with your Xfinity cable. I know seeing this XRE error is contributing to a poor experience. Please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address I can help. 


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RyanL23
New Poster

Re: XRE-10000

I am having the same problem. I called the number and was on the phone with them for a couple hours but it’s still giving me the let’s talk message.
ComcastKatieMS
Official Employee

Re: XRE-10000

Hello @RyanL23. It is important to us that you can enjoy your services with us, error free. We would love to help get to the bottom of this for you. Can you please send us a private message with your full name, address, and account number so that we can further assist you with this? To send us a private message, please click on my name <ComcastKatieMS>, then select "Send a Message" on the right side.


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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