I've had the same problem. We've tried calling, but whenever we tell the automated message what the problem is, there's no response and it hangs up after a minute. Calling isn't a good option.
Hello, @3BlindMices, I'm sorry about the issues with your Xfinity cable. I know seeing this XRE error is contributing to a poor experience. Please click on my name and use the send message option to send a private message. If you can include your name, account number, and service address I can help.
Hello @RyanL23. It is important to us that you can enjoy your services with us, error free. We would love to help get to the bottom of this for you. Can you please send us a private message with your full name, address, and account number so that we can further assist you with this? To send us a private message, please click on my name <ComcastKatieMS>, then select "Send a Message" on the right side.