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XRE 03121

Frequent Visitor

XRE 03121

After years of high quality Xfinity TV and subscribing to the sports entertainment package, all of a sudden the Big Ten network stopped working. Called multiple times to support with no luck they can just keep trying system refreshes.

The error message is XRE 03121. Attached is a screenshot. Every other channel works. They confirmed I am subscribed to to and I can still access it on the stream app?

Any ideas before we get to Saturday B10 football?
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Official Employee

Re: XRE 03121

Are you still seeing this message?  I checked your account and looks like your authorized in the backend for the Big Ten Network.   And your not seeing this message on other Sports Entertainment Channels - like RedZone?  

Official Employee

Re: XRE 03121

Chad, it’s a delay in entitlements, check your Private Messages and you can help the OP in the back end
Frequent Visitor

Re: XRE 03121

Thanks Chad,

It’s only the big ten network. All other channels in the package work. Red zone etc.

Frequent Visitor

Re: XRE 03121

Yes. I am still getting the message on all of my boxes.
Frequent Visitor

Re: XRE 03121

Thanks to you both. Any update on if it’s a delayed entitlement issue? Should I try and exchange my main DVR box ?
Official Employee

Re: XRE 03121

No swapping your box won’t fix this - no update yet.
Official Employee

Re: XRE 03121

Can you try one more thing? From your main box in the house- run a system refresh from the help menu.
New Poster

Re: XRE 03121


ComcastChad wrote:
Can you try one more thing? From your main box in the house- run a system refresh from the help menu.

I ended up here after Google the same error code. I am seeing this on my HBO channels. Is there a fix for this? I am paying extra money for these channels that I have not been able to watch for a few days now.

Frequent Visitor

Re: XRE 03121

No luck with system refresh —
New Poster

Re: XRE 03121

I'm have been hitting this problem:  "Sorry there seems to be a problem here XRE-03121" -  all of last night and today. I can't get to any channels. I've restarted the TV and the Cable/DVR and still the same problem. 

 

I thought there might have been an auto-systems upgrade last night and  if so, that it might be fixed today. It does not seem to be a problem with the broadband internet interface or modem as I am on the network. Wondering if the HDMI/TV signals from TV networks via Xfinity are out of sync somehow with possibly any new Cable/DVR software(?)

 

 

New Poster

Re: XRE 03121

Please help we are getting the same issue on our channels work and some don't it's random to what works and what doesn't. I've done a system refresh. Unplugged the dvr box and nothing is working. I can get all channels to work on my phone app.
New Poster

XRE 03121 Message on HBO channels

I now get XRE 03121 Message on HBO channels.  Can't watch them anymore.  This is NOT the Subscription message.  Tried unplugging and restarting box - no worky.  What's up?

New Poster

Re: XRE 03121

I have the same message and problem trying to get HBO channels now.  What's up?

New Poster

Re: XRE 03121

Same for me.

Expert
Moved:

Re: XRE 03121

New Poster

Re: XRE 03121

We have been getting this error message for MONTHS.  Pretty near every morning we have to restart our box about 3 times and wait and wait and wait.  HELP!!

New Poster

Re: XRE 03121

We have been restarting our box about 3 times every morning.  This is getting OLD.  Please help.  NO channels, just a message that says Xbox restarting, booting etc...... HELP!

Frequent Visitor

Re: XRE 03121

Now I am getting this message — but all other channels in the sports package are working.
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Official Employee

Re: XRE 03121

Hi Spidur,

 

I'd like to investigate this issue further. I am also going to refresh a few things on the backend of our servers to see if this helps resolve your problem.

 

Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.

Official Employee

Re: XRE 03121

Cmcnew123,

 

I've completed a refresh on your account using the email address registered with the forms. Please retest and let me know if the error is still present. 

Official Employee

Re: XRE 03121

skov1,

 

I've refreshed your account on the backend, please let me know if the error is still occurring. 

Official Employee

Re: XRE 03121

Spidur,

 

Sorry for double posting. I've completed some troubleshooting on my end and wanted to know if you are still receiving the error, please let me know. 

Official Employee

Re: XRE 03121

Hi EBear,

 

I've completed some troubleshooting on your account, please let me know if you're still getting the error code. 

Official Employee

Re: XRE 03121

barrister99,

 

Troubleshooting has been completed on your account, please let me know if the error is still present. 

Frequent Visitor

Re: XRE 03121

Any luck with my account? I am paying for the sports package and missed my college football game today. Big 10 network is one of the only channels I watch. Please advise.
Frequent Visitor

Re: XRE 03121

Yes. The problem persists. Several of the big ten network overflow channels display the initial error. The main channel and others display that I need a subscription. And my stream access is now gone. Somehow the big ten network entitlement is not coming through with the sports package.
Official Employee

Re: XRE 03121

Thanks Spidur,

 

Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. I'm going to have to investigate this further. I will try to get this done ASAP so you don't miss out on too much of your games. 

 

 

To send a private message click on my name "ComcastChe", then click private message me.

Official Employee

Re: XRE 03121

Hello All!

 

We recently received word that this should no longer be an issue. Please test the system on your end.

 

Anyone still receiving this error code, please reach out so we can continue to investigate. 

New Poster

Re: XRE 03121

We just got our box a few days ago and have been having these messages. Just tried all of the solutions presented above and haven’t had any luck whatsoever.
New Poster

Re: XRE 03121

We are still getting this error for BTNHD

Frequent Visitor

Re: XRE 03121

So Am I.
New Poster

Re: XRE 03121

I am receiving the error on BTNHD (824) too.
Frequent Visitor

Re: XRE 03121

Comcast sent me a message saying it should be resolved. But no. I still don’t have BTN working across any platform.
New Poster

Re: XRE 03121

I am having the same issue with HBO and have been having it for almost a month!

New Poster

Re: XRE 03121

I'm still seeing this message on HBO and Stars, the only pay movie channels I subscribe too
Frequent Visitor

Re: XRE 03121

Comcast keeps leaving me messages by voicemail stating it should be fixed. But still not working on my cable boxes. They did restore access through xfinity stream app
Administrator

Re: XRE 03121

@Spidur can you try once more? It should be resolved at this time, we had some issues that could have cause this problem for you. If it's still happening you might need to power-cycle your equipment once more. 


@smadden for some reason I am not showing that you have HBO, I would recomend creating a separate thread with more details as your issue might not be related to what others are reporting here and could potentially be a packaging problem. 

 

@faranjane I noticed an error from our end and just made a correction, can you try accessing HBO once more? 

 

@TSNGA and Frankosh can you both retry as well? Should be resolved at this time. 

@benjbz I tried refreshing your entitlements, but without specific details I am not sure if this was able to help you. 

 

The refresh is something that you should be also able to do from your end. To do a refresh yourself you can follow these steps. 
https://www.xfinity.com/support/cable-tv/x1-system-refresh/

 

Frequent Visitor

Re: XRE 03121

Everything is fixed on my end. THANK YOU
Administrator

Re: XRE 03121

Awesome, that is good to hear @Spidur

New Poster

Re: XRE 03121

I've just started to get this error with a bunch of channels, but only on 1 set top box. I tried restarting the device numerous times and even a system refresh (which just tells me to check for outages - there are none).
Administrator

Re: XRE 03121

@JHogan59 if it is just a single box, there is a chance that the signal levels to that device might be lower and as a result the authorization might not be going through properly. Try unplugging the box once more from the power, but this time also remove the coax from the back, screw it back on and try to plug it again to the power. That should do the trick, let us know if that is able to solve it. 

New Poster

Re: XRE 03121

I am having the same issue!!! Help!
New Poster

Re: XRE 03121

For the first time, 11/24/17, we have this XRE 03121 error message on all channels.

Regular Visitor

Re: XRE 03121

I am having the same XRE 03121 problem. 

New Poster

Re: XRE 03121

Same error message.  Attempted the power cycle fix including the coax unplug to no avail.  Need to be able to watch the channels I pay for and looking for an efficient solution that actually works.

Expert

Re: XRE 03121

Image result for XRE 03121Is thiis the text of the error message?

New Poster

Re: XRE 03121

I am still having this issue.
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Expert

Re: XRE 03121

Did you call 1800comcast?

New Poster

Re: XRE 03121

I am also having this issue with HBO. Tried restarting, power cycling and system refresh. Nothing so far. Help please.