Are you still seeing this message? I checked your account and looks like your authorized in the backend for the Big Ten Network. And your not seeing this message on other Sports Entertainment Channels - like RedZone?
Can you try one more thing? From your main box in the house- run a system refresh from the help menu.
I ended up here after Google the same error code. I am seeing this on my HBO channels. Is there a fix for this? I am paying extra money for these channels that I have not been able to watch for a few days now.
I'm have been hitting this problem: "Sorry there seems to be a problem here XRE-03121" - all of last night and today. I can't get to any channels. I've restarted the TV and the Cable/DVR and still the same problem.
I thought there might have been an auto-systems upgrade last night and if so, that it might be fixed today. It does not seem to be a problem with the broadband internet interface or modem as I am on the network. Wondering if the HDMI/TV signals from TV networks via Xfinity are out of sync somehow with possibly any new Cable/DVR software(?)
I now get XRE 03121 Message on HBO channels. Can't watch them anymore. This is NOT the Subscription message. Tried unplugging and restarting box - no worky. What's up?
I'd like to investigate this issue further. I am also going to refresh a few things on the backend of our servers to see if this helps resolve your problem.
Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.
I've completed a refresh on your account using the email address registered with the forms. Please retest and let me know if the error is still present.
I've refreshed your account on the backend, please let me know if the error is still occurring.
Sorry for double posting. I've completed some troubleshooting on my end and wanted to know if you are still receiving the error, please let me know.
I've completed some troubleshooting on your account, please let me know if you're still getting the error code.
Troubleshooting has been completed on your account, please let me know if the error is still present.
Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. I'm going to have to investigate this further. I will try to get this done ASAP so you don't miss out on too much of your games.
To send a private message click on my name "ComcastChe", then click private message me.
We recently received word that this should no longer be an issue. Please test the system on your end.
Anyone still receiving this error code, please reach out so we can continue to investigate.
@Spidur can you try once more? It should be resolved at this time, we had some issues that could have cause this problem for you. If it's still happening you might need to power-cycle your equipment once more.
@smadden for some reason I am not showing that you have HBO, I would recomend creating a separate thread with more details as your issue might not be related to what others are reporting here and could potentially be a packaging problem.
@faranjane I noticed an error from our end and just made a correction, can you try accessing HBO once more?
The refresh is something that you should be also able to do from your end. To do a refresh yourself you can follow these steps.
Awesome, that is good to hear @Spidur
@JHogan59 if it is just a single box, there is a chance that the signal levels to that device might be lower and as a result the authorization might not be going through properly. Try unplugging the box once more from the power, but this time also remove the coax from the back, screw it back on and try to plug it again to the power. That should do the trick, let us know if that is able to solve it.
Same error message. Attempted the power cycle fix including the coax unplug to no avail. Need to be able to watch the channels I pay for and looking for an efficient solution that actually works.
Is thiis the text of the error message?
Did you call 1800comcast?