Hi there, Mmatur. Welcome! Thanks for coming here for support. So sorry to hear about the troubles you're experiencing. We are definitely committed to following this through to a resolution. I can schedule that appointment for you and then I will be following up with you afterward as well. Please go ahead and send me a private message with your name and we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I look forward to helping you out with this. Talk to you soon.
Good afternoon! I haven't heard back from you on this, Mmatur. I have gone ahead and completed this interaction. If you do end up needing further support with this though, please send me that private message and I will be happy to assist. Thank you, take care.