Community Forum

XRE-03007

Frequent Visitor

XRE-03007

Had my X1 box installed on 11/4, and it worked for about an hour after the tech left.  Hasn't worked since.  I'm back to an error code XRE-03007.  I had a tech on Thursday night send a signal to the box to re-initialize it, she did that twice and opened up a ticket for me, and said it would be bounced to a higher tech to do some work.  She couldn't get it working but the channel guide was clearly active (when I changed channels & hit 'ok', it would show what was supposed to be on, and tell me that these channels were free with a subscription).

 

I was out of town Friday & yesterday, just got back and turned my box on, and again with the blank screen & XRE-03007 error which tells me it may be fixed by restarting the box.  Nope.

 

Really frustrated.  Really, really frustrated.

Problem Solver

Re: XRE-03007

You might want to do a search on this forum. It has been discussed in other threads.
Frequent Visitor

Re: XRE-03007

I did a search and didn't have anything else come up under XRE-03007.  I did finally get through to a Comcast rep who set up a tech appointment for tomorrow.  I'm less than optimistic.

New Poster

Re: XRE-03007

My family is in the same boat. No hope here either. We are getting the same error code. 

New Poster

Re: XRE-03007

Found out my X1 reciever was deactivated with the xre-03007 error showing up. I called the X1 support line 877-896-8678 and was sent to the sales department. So much for a dedicated help line!

Silver Problem Solver

Re: XRE-03007

Pretty sure 03007 is an activation issue. Either there's a billing issue or something is out of sync and needs refreshed. Failing that a tech is most likely needed.

Frequent Visitor

Re: XRE-03007

I am experiencing this for the second time in a month. First time was a different box, and I found the suggestion on here that it was a billing department fix to reactivate/reinitialize the box, and that worked fine. Tried that route again with this latest box, which happens to be my AnyRoom DVR. After 30 mins on hold, I got to speak to someone offshore who was clueless and put me on hold to transfer to 2nd level support, which was another 25-30 mins on hold only to be disconnected. Called again following day and same 30 minute wait (interesting how it is ALWAYS  the case that they are experiencing a higher than average call volume with extended wait times), over 1 1/2 on the phone after that between billing and tech support only to be told I had to be transferred yet AGAIN because the first rep didn't transfer me to X1 support. Still no help - I've had my DVR out of commission all week and they cannot send tech until Jan 6! 

 

Comcast's reputation as the WORST customer service in the industry is very well deserved!


@kozmando wrote:

Found out my X1 reciever was deactivated with the xre-03007 error showing up. I called the X1 support line 877-896-8678 and was sent to the sales department. So much for a dedicated help line!


 


@kozmando wrote:

Found out my X1 reciever was deactivated with the xre-03007 error showing up. I called the X1 support line 877-896-8678 and was sent to the sales department. So much for a dedicated help line!