I have just recieved a new x1 set top box, model MX011ANM, and it is having trouble while seting up. After choosing the language, it says “verifying your information” and then gives me an error: “lets try that again” “sorry, were having some trouble.” The error code is XRE-00294. I have tried restarting the set top box multiple times and it has not worked. All cable connections are secure. Also, the xfinity app shows the set top box as connected.