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XRE-00294 on self-install of X1 DVR

croberts77
Frequent Visitor

XRE-00294 on self-install of X1 DVR

Ok, I got my X1 DVR yesterday and have spent about 6 hours online and on the phone with support trying to get past error XRE-00294, which I get after I enter the last 4 digits of my phone number to activate the box.  I've been promised call backs from at least 2 reps and they failed to deliver and the last guy I talked to said they can get a tech out on Thursday (like 5 days from now) but will need to charge me $60 for the visit since it's "clearly not a problem on our end".  According to the reps, signal levels on the box seem fine and the box shows-up as online for them.  I had to hang up on the last guy because the process had become ridiculous.  Is there any chance a box-swap winds-up solving this?  What else can I try to remedy the situation?  Comcast and I are not off to a great start to say the least.

 

Thanks

CCAndrew
Diamond Problem Solver

Re: XRE-00294 on self-install of X1 DVR

There’s not much you can do, it’s generally an equipment issue

I am a Retired Official Comcast Employee
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croberts77
Frequent Visitor

Re: XRE-00294 on self-install of X1 DVR

Ok, thanks. I'm at the Xfinity store now trying an equipment swap.
croberts77
Frequent Visitor

Re: XRE-00294 on self-install of X1 DVR

Hardware swap fixed it. Crazy how often that solves things. Doesn't anyone test their stuff anymore?
Thanks
CCAndrew
Diamond Problem Solver

Re: XRE-00294 on self-install of X1 DVR

I’m a field tech so I know exactly what you’re talking about. Thanks for the update

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Charbrnt42
New Poster

Re: XRE-00294 on self-install of X1 DVR

So if an equiptment swap worked then this must mean i have 2 bad x1 boxes have tried everything and nothing works
Vincent1103
New Poster

Re: XRE-00294 on self-install of X1 DVR

Comcast boxes are refurbished devices. So it’s not uncommon for boxes to not work properly unfortunately.
CCAndrew
Diamond Problem Solver

Re: XRE-00294 on self-install of X1 DVR

Year old dead thread closed

I am a Retired Official Comcast Employee
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