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XRE-00021

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XRE-00021

Its been posted once before. I tried everything in the answers section. And it keeps throwing up that stupid error.

No internet, no TV, no phone. Nothing!!!
Silver Problem Solver

Re: XRE-00021


@RP36 wrote:
Its been posted once before. I tried everything in the answers section. And it keeps throwing up that stupid error.

No internet, no TV, no phone. Nothing!!!

If you have tried everything, I suggest you call 1800comcast and schedule a tech visit.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Diamond Problem Solver

Re: XRE-00021

Have you logged into the MyAccount app for any outage information? If not, as suggested above you may need a tech out

I am a Retired Official Comcast Employee
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Official Employee

Re: XRE-00021

Hi RP36, I would like to help and review your services on my side.  Please send me a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: XRE-00021

Hello RP36,  I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!