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XR5 remote suddenly stopped turning TV on/off?

Frequent Visitor

XR5 remote suddenly stopped turning TV on/off?

Today, out of nowhere, my mom’s remote started acting up.  It no longer turns the TV on/off or changes the volume, but it changes the channel.  Troubleshooting with Comcast did no good, nor did entering all those codes.  Any ideas?

Official Employee

Re: XR5 remote suddenly stopped turning TV on/off?


BreakingPoint wrote:

Today, out of nowhere, my mom’s remote started acting up.  It no longer turns the TV on/off or changes the volume, but it changes the channel.  Troubleshooting with Comcast did no good, nor did entering all those codes.  Any ideas?


Replace the remote

Silver Problem Solver

Re: XR5 remote suddenly stopped turning TV on/off?


BreakingPoint wrote:

Today, out of nowhere, my mom’s remote started acting up.  It no longer turns the TV on/off or changes the volume, but it changes the channel.  Troubleshooting with Comcast did no good, nor did entering all those codes.  Any ideas?


Reboot/restart the X1 STB.  Re-pair the remote to the STB.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.