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XR15 remote voice command not working

klnf5
New Poster

XR15 remote voice command not working

Our remote no longer responds to voice commands.  Xfinity store gave me a new remote thinking that would solve the problem.  It was successfully paired with our tv (volume, mute, channel, etc. all functioning).  But it appears to not be 'listening' to voice commands.  Any fixes for this?

CCAndrew
Diamond Problem Solver

Re: XR15 remote voice command not working

Try rebooting the box and did you re-pair the new remote (3 digit code)

I am a Retired Official Comcast Employee
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klnf5
New Poster

Re: XR15 remote voice command not working

Perfect!  Thanks for the info.