Community Forum

XR15 Remote

Frequent Visitor

XR15 Remote

Is there a way to get a replacement XR15 remote? Our local service center did not have one when I swapped out the XR15 remote we had that was not working properly. We liked that remote better than the one they gave us. Thanks
Official Employee

Re: XR15 Remote

Hi SPD-NH, thank you for reaching out here on our community forums.  Unfortunately we don't have a way to guarantee which remote is sent when sending a self install kit. If you are set on the XR15, I would recommend checking back in to you local store periodically to swap out when one is available.

 

Thank you 


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Official Employee

Re: XR15 Remote

Hi SPD-NH, I haven't heard from you but please reach back out if you still need assistance.

 

Thank you 


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Frequent Visitor

Re: XR15 Remote

Hi Phil,

When I stopped at the local service center they said that they never have the XR15 remote available at their office and they only come with a new x1 box.

Official Employee

Re: XR15 Remote

Thank you for your reply and apologies they didn't have the XR15 remote there.  I would like to help further, please send me a private message with your full name to begin.

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: XR15 Remote

Hi Phil,
Just making sure you received my PM. Thanks
Official Employee

Re: XR15 Remote

Hi SPD-NH, thank you for working with me through private message and glad I could help sending you a self install kit.  Please reach back out if you need assistance in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!