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XR15 Remote problems

Contributor

XR15 Remote problems

Hello all,

I have a XR15 remote that will just stop working. I can reboot the box and will work again but it is happening 1 to 2 times a day. I have changed batteries and reprogrammed the thing many times but it still does it. It only losses the box not the TV. Meaning it will turn the TV off/on and control the volume but it will not work with the box until a reboot. Has anyone else had this happen and is there a fix?

Silver Problem Solver

Re: XR15 Remote problems

I have been able to get free XR11 remotes at my nearest Xfinity Store.  I prefer them.

https://www.xfinity.com/support/articles/get-to-know-xr11-remote


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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