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XR11 Remote Backlight Pulses Quickly At Times

Contributor

XR11 Remote Backlight Pulses Quickly At Times

Does anyone know why my XR11 backlighting pulses off an on at times during normal use? The battery level on both remotes are at 90% so I'm ruling out a low battery. It happens maybe once or twice a day but most of the time functions normally when moving the remote.

Official Employee

Re: XR11 Remote Backlight Pulses Quickly At Times

Hi hbwone, 

 

I haven't heard of this issue before. I'd like to do more research and can also see about shipping you a new remote if necessary. Can you please verify your first and last name, and the phone number or account number associated with your current services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 

Contributor

Re: XR11 Remote Backlight Pulses Quickly At Times

Thanks ComcastChe for your response.  I sent you a private message with my information.

Official Employee

Re: XR11 Remote Backlight Pulses Quickly At Times

You're very welcome! I've replied to your private message. Chat with you soon!