Community Forum

XR-11 Remote Cannot adjust volume and TV and all power dont work.

Highlighted
Regular Contributor

XR-11 Remote Cannot adjust volume and TV and all power dont work.

Both volume and power buttons dont work and get black when pressed.

 

The rest of the remote functions work fine. Tried  the system refresh,customer service and the instructions  the 3 digit code rf and the other ones as well.

 

The  volume  DOES  work but just at one level.

 

Any help would be appreciated .

Highlighted
Diamond Problem Solver

Re: XR-11 Remote Cannot adjust volume and TV and all power dont work.

Swap your remote?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Regular Contributor

Re: XR-11 Remote Cannot adjust volume and TV and all power dont work.

Ugh no luck ! 

 

Had a helpful agent in Colorado  go through all the steps and no change.

 

Tried a new remote as wsll same results.

Highlighted
Diamond Problem Solver

Re: XR-11 Remote Cannot adjust volume and TV and all power dont work.

Did you try different codes?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Regular Contributor

Re: XR-11 Remote Cannot adjust volume and TV and all power dont work.

Yes tried the whole list of 7 or so for LG  codes an no luck..

Highlighted
Official Employee

Re: XR-11 Remote Cannot adjust volume and TV and all power dont work.

Did you try contacting LG? Can you provide some more details around the volume does work but at one level? You can only go up/down one digit?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!