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XG1v4 requires reboot everyday...

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Keep checking for TV firmware updates, it's the only hope....
Frequent Visitor

Re: XG1v4 requires reboot everyday...

Mine has been working fine for overa month now.

Silver Problem Solver

Re: XG1v4 requires reboot everyday...


@JerseyBiker wrote:

@RobertWy wrote:


I've had my Vizio 4K TV for almost a year connected to my XG1v4 and I've never had to reboot the XG1v4.  I also have a Vizio soundbar.


That's great for you, but what does it mean for us with that issue?


It suggests to me that it is unique to the devices and maybe the wiring.  Since only a subset of users have the issue, maybe there is some commonality that would point to a cause.  Mine are installed the same way my third X1 DVR (not 4k) is installed.  One XG1v4 has a Vizio 4k and Vizio sound bar.  My other XG1v4 is connected to a non-4k Vizio TV.  Neither XG1v4 has had to be rebooted since installation.  I'm using the HDMI cable that came with the XG1v4.

I first installed TimeWarner cable TV in my home in 1982 and have gone through all the changes in TW/Comcast equipment since then.

My only issues have been squirrels dining on the coax drop from the pole and outages in the "control box" on the pole at the end of the alley.  (Houston hurricanes are a separate issue)

Oh, and the coax going into my home has been repaired.

 

 


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Frequent Visitor

Re: XG1v4 requires reboot everyday...

It affects TVs made by Tongfang under the Westinghouse and Element brands, even running their latest firmware. 

 

BTW, my X1 box software is version 104.1.1, updated Oct. 16. That's when it started. I can tell because it DOESNT happen when I switch boxes, which do not come with 104.1.1. Once they update to 104.1.1, the problem returns. 

Regular Contributor

Re: XG1v4 requires reboot everyday...

Have you tried disconnecting and reconnecting the HDMI cable instead of rebooting?  And if so, does that wake it up?

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Only thing that works is changing the TV HDMI setting from 2.0 to 1.4 and quickly back to 2.0. 

Frequent Visitor

Re: XG1v4 requires reboot everyday...

I've been unplugging the HDMI and plugging it back in, and it does work until the next day.   Went to the Xfiniity store today and relayed what the problem is with them again.  The customer rep just sent an email to their tech support with all the details.  Not expecting any miracles.

Regular Contributor

Re: XG1v4 requires reboot everyday...

Does it work to set the X1 box to 720p output for the times you are not watching 4k content?

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Mine quits working but shows the current channel it just wont allow anything to change. It tells me its having issues connecting to internet.
Frequent Visitor

Re: XG1v4 requires reboot everyday...

And now it's working fine. All I did was turn on Power Save. Now in the morning it operates as it should. Weird.

 

New Poster

Re: XG1v4 requires reboot everyday...

I having problems every day with my cable.

yesteday I went to COMCAST store.  They gave me a brand new 4K box with all new cables etc..

still not working.  I called tech support  twice .  They said the box is offline

they couldn't fixed.

this has been going on for weeks now.

i don't know what else to do. 

I'm thinking in changing cable company.

 

Regular Contributor

Re: XG1v4 requires reboot everyday...

Your problems almost certainly have to do with the signal on your coax cable - possibly inside or outside your house.  You will probably have to have a tech come out and fix it.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

I'm now convinced that it's the strength of the coax signal. My problem disappeared after Comcast had an unplanned outage in my area about two weeks ago. Firmware on TV and cable box is the same. Don't know if the signal was too weak to properly handshake, or maybe even too strong. But it's working now.

New Poster

Re: XG1v4 requires reboot everyday...

Thank for your response.

I connected the 4K box with a small 4K TV I have in other room.  It woks perfect........but I connected the small box to my main big screen TV and it only works in one single channel.  It doesn't change channels, neither all the remote control functions.

I will go "again" to Comcast to exchange the small small box.

I will see what happens.......

 

Silver Problem Solver

Re: XG1v4 requires reboot everyday...


@marialuisa112 wrote:

Thank for your response.

I connected the 4K box with a small 4K TV I have in other room.  It woks perfect........but I connected the small box to my main big screen TV and it only works in one single channel.  It doesn't change channels, neither all the remote control functions.

I will go "again" to Comcast to exchange the small small box.

I will see what happens.......

 


Did you follow the installation instructions?  Are you using the X1 remote and not your TV remote?


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Frequent Visitor

Re: XG1v4 requires reboot everyday...

Again, I don't think it has anything to do with the TV or X1 box.

 

I've been through 3 X1 boxes connected to my Westinghouse 4K TV. Same firmware as an Element. When the X1 box updated its software to 104.1.1, the TV would try to connect to the box when it was set to 4K@60Hz, but all I'd get was static, like the old televisions. Fooled with settings on the TV, no help. The only things that worked were  switching the TV's HDMI mode from 2.0 to 1.4 and back to 2.0, or setting the box to 1080p. I also switched the box to Power Saver.

 

About two weeks ago, Comcast had a major outage in my area--no TV, Internet or phone. Since the service was restored, I've had NO PROBLEMS. All work like a champ. So Comcast did something, possibly, and I'm just guessing here, with their signal strength, when they fixed the outage. 

 

I'd suggest a tech visit to measure signal strength to your home. It may be too weak--or even too strong.

Contributor

Re: XG1v4 requires reboot everyday...

I am the original poster for this. Somehow, an "answer" was selected for this that was NOT a real answer (and it wasn't selected by me). So, let me provide an update.

 

My issue began in July 2018. After countless attempts to resolve this issue, multiple XG1v4 replacements, many phone calls, a few tech workers sent to our home, changing settings on the TV or X1 device, etc., nothing worked.

 

By October 2019 (literally 15 months after the problem was first noticed -- and more than 450 days of having to unplug and replug my XG1v4 box to reboot it -- I had given up hope. I was going to transfer my home phone line from Comcast to AT&T and simply cancel my Comcast Xfinity service altogether (after 11 years with Comcast).

 

As my one-year locked Xfinity pricing was about to end,  something changed. Suddenly (in October), there was an outage. Afterward, I could turn on my TV with the remote and it actually worked. I had little faith that it would last more than a day or two -- but it did. A few weeks later, it still worked. It felt like a miracle. My cable would actually work when I turned it on!

 

It is now mid-November and I have not had this problem for about a month. The only thing that I can conclude is that it was some sort of software issue that was FINALLY resolved. It wasn't a tech support person fixing this via the phone. It wasn't a tech sent to my home. It wasn't a setting on my TV or X1 box. It simply started working.

 

It is crazy to think back over the last 16 months and how I had to unplug and replug my TV in every single day throughout that time period. To compensate me for my inconvenience, I had been promised credits a few times. They never showed up on my account. I had been promised that my issue would be escalated and I would receive a call. No one ever called back. 

 

In fact, I think that I only actually received one $20 for the "inconvenience" (of being unable to use my cable each day without having to unplug and replug my box in everyday). I don't think that I ever felt less valued as a customer than I did throughout that time. I think that Ken (the Xfinity rep in this thread) was the only one that seemed to go out of his way to find a solution. 

 

Still, it is nice to know that this issue has been resolved for me. I don't know HOW it was resolved after 16 months. However, it was resolved nonetheless. 

 

If you're still experiencing the problem, I would suggest that you contact Xfinity Tech Support and refer them to this thread. Whatever they did for me (and others like me) needs to be done for you. 

Frequent Visitor

Re: XG1v4 requires reboot everyday...

" Suddenly (in October), there was an outage. Afterward, I could turn on my TV with the remote and it actually worked. "

 

This is EXACTLY what happened to me. Weird.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

The same happened to me.  For the last few weeks, the box has worked without a need to reboot.  As the original poster said, none of the servicemen were able to fix it, it just happened.  It was probably some software fix in the Xfinity provisional system that solved the problem.  And yes, Ken from Comcast was very helpful.  He tried very hard to fix the issue.  I hope that it will stay like this from now. 

Silver Problem Solver

Re: XG1v4 requires reboot everyday...

Settings has a daily restart time; maybe try a different time.


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Frequent Visitor

Re: XG1v4 requires reboot everyday...

Have the same problem only had the new box for 3 days. My biggest disappointment is not getting Dolby Digital to pass thru the box to my Denon receiver anyone else having that issue
Silver Problem Solver

Re: XG1v4 requires reboot everyday...


@vokey60 wrote:
Have the same problem only had the new box for 3 days. My biggest disappointment is not getting Dolby Digital to pass thru the box to my Denon receiver anyone else having that issue

I have a Vizio soundbar and I am using HDMI ARC; does the Denon have a requirent for which HDMI it has for 5.1?  Have you tried CEC?


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Re: XG1v4 requires reboot everyday...

I can get Dolby thru prime or Netflix but not thru regular cable tv thru the new X1 box. Talked with Comcast tech support said since the box doesn’t have optical connection on back of box you can’t get Dolby to pass thru the denon receiver
Silver Problem Solver

Re: XG1v4 requires reboot everyday...


@vokey60 wrote:
I can get Dolby thru prime or Netflix but not thru regular cable tv thru the new X1 box. Talked with Comcast tech support said since the box doesn’t have optical connection on back of box you can’t get Dolby to pass thru the denon receiver

I assume you checked the Denon user manual for the requirements for supporting Atmos.

My Vizio soundbar wasn't very clear; I haven't determined whether Netflix is working yet.

Have you been able to hear Atmos from other sources?


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I am just a customer, volunteering my time to help other customers here in the Forums.
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Re: XG1v4 requires reboot everyday...

My denon is 4 years old so it doesn’t have Atmos. I can’t believe Comcast puts out a cable box that won’t push digital sound thru to your audio receiver just stupid!!!
Regular Contributor

Re: XG1v4 requires reboot everyday...


@vokey60 wrote:
My denon is 4 years old so it doesn’t have Atmos. I can’t believe Comcast puts out a cable box that won’t push digital sound thru to your audio receiver just stupid!!!

Either connect the HDMI to your receiver first and use the HDMI out to the TV, or connect the X1 to the TV and use the TV's optical out or HDMI ARC to pass audio to the receiver.  Any of those connections should provide dolby digital 5.1 surround sound through the receiver with the right settings in the X1 box and TV.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

I have connected it several ways but the X1 box is only sending out stereo to my Denon. I have the audio on the X1 box to expert still only sending out stereo pcm. I contacted Comcast tech support they say they are working on this issue. If people are getting the new X1 box to send out digital sound please tell me how.
Regular Contributor

Re: XG1v4 requires reboot everyday...

I have the xg1v4 connected directly to a Sony TV with HDMI ARC connected to a Sony receiver and everything set to Dolby digital 5.1 and it has surround sound where the content provides it.  (But, for example YouTube only provides stereo).  Oddly, my receiver always says it is getting dolby digital 5.1 even when there are only two channels of audio.  The X1 device audio setting is auto detect (Dolby Digital 5.1).   If you are passing through the TV like this, there may be TV audio settings to contol the output.  On mine, it is a cryptic 'auto 1' or 'auto 2'.  If you set PCM anywhere you are only going to get stereo.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Well I have hdmi connected from X1 to TV have ARC from TV to Denon receiver. No Dolby digital when on watching thru cable box. I can stream Netflix or Prime from my TV and all sound is Dolby. I have settings on cable box to receive Dolby in expert mode and have TV settings to external speakers hdmi ARC don’t know any other way to connect.
Regular Contributor

Re: XG1v4 requires reboot everyday...

Look for settings in the TV menus to control the digital audio output format.   If the xg1v4 is set to send DD 5.1, the TV just needs to pass it though, but it will probably have an option to send PCM instead.   And you shouldn't need expert mode to send DD 5.1 from the X1, it should see the capability from the HDMI and work in auto mode.


Frequent Visitor

Re: XG1v4 requires reboot everyday...

I have everything set correctly the cable box will only send stereo here are 2 pics. One from the cable box and the other from the TV settings
5763A53F-6942-4316-8871-39BD77396398.jpeg
3877A8DD-9C9A-45F5-B59E-D972D1AB8EE4.jpeg
Regular Contributor

Re: XG1v4 requires reboot everyday...

What are your choices under 'digital sound out'? 

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Auto and PCM
Regular Contributor

Re: XG1v4 requires reboot everyday...

I think the odd thing is that the X1 box is not seeing the DD 5.1 capability from the TV in the first place but expert mode should force it.

 

I don't have an LG to compare but here is a guide that mentions a setting called Symplink for LGs.   In any case it is not a generic issue with the xg1v4 boxes - they do send out DD 5.1 and some/most TV's do pass it through.   If your TV is an older model it is possible that it doesn't, though.  In which case you would have to connect to the receiver first.

 

https://www.rtings.com/tv/tests/inputs/5-1-surround-audio-passthrough

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Tv sees it from Nextflix and Prime also Hulu. Purchased a movie last night from Hulu 5.1 Dolby. I just think the X1 box isn’t sending out a 5.1 signal. TV sends 5.1 Dolby thru ARC to the denon receiver on any streaming device. I had the non 4K X1 box that worked fine just added the new box Monday.
Regular Contributor

Re: XG1v4 requires reboot everyday...

All I can say is that mine sends DD 5.1 - and in the auto setting.    If you connect to your receiver does it show DD 5.1 in the auto setting?     Just on general principles I'd try sending a 'system refresh' from your online account login or the phone account app.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Receiver says stereo and TV top left of screen show 2160 4K and PCM. Even in the cable box audio menu it only shows stereo. If I’m not getting digital sound out of the cable box then TV or audio receiver Wont have digital sound it must start coming out of the cable box that’s correct isn’t it.
Regular Contributor

Re: XG1v4 requires reboot everyday...

Yes, that is correct.  But I don't understand why your xg1v4 is sending PCM when it is capable of dolby digital.  Or why it would select that on auto if your TV is capable of accepting DD.  That's why I wondered if it would see the DD capability if you plugged it into your receiver.  When you are testing, be sure you are using a source that sends surround (maybe the netflix or amazon apps where the content is marked), although mine seems to send everything as DD even if there are only 2 channels.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

Netflix is in DD receiver switches over to DD and sound it out all speakers. When watching a movie on Starz or Showtime thru the cable box stereo only. I did a complete system refresh and it didn’t change anything. I’m wondering if I go back and get another box and try that.
Regular Contributor

Re: XG1v4 requires reboot everyday...

If the Netflix and Amazon apps on the X1 box send DD 5.1 the settings have to be right.  Mine (on auto setting) seems to send everything converted to DD.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

I’m getting Netflix thru my TV app not the X1 box. But I just put in a dvd and I’m not getting DD from the dvd only stereo. Settings in the dvd are 5.1 DD don’t have a clue now
Regular Contributor

Re: XG1v4 requires reboot everyday...

The Netflix app and content should be the same if you run it on the X1 box.   Have you checked if there is a firmware update for your TV.  Some other (different) LG issues posted here were resolved with an update.

Frequent Visitor

Re: XG1v4 requires reboot everyday...

I got it working by running everything thru the receiver and turning on all inputs on the receiver. Connecting straight to TV would not work. Thanks for you help