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XG1V4 box HDMI handshake problem

Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

MOCA diagnostics is near the bottom of the menu column. It does not matter unless you have multiple X1 boxes.

Your numbers look fine but I need to remind you that a Comcast tech who is present in your home can see quite a bit more.

A tech can see ingress and egress and can also see the signal strength on individual frequencies.
Contributor

Re: XG1V4 box HDMI handshake problem

What are u trying to learn from diagnostics meant for their techs? Stop playing around if the problem had gone away.
Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

Actually to the best of my knowledge this diagnostic information has never been restricted to techs. In fact it used to be discussed in this forum quite often.

I have known about it for 5 years...
New Poster

Re: XG1V4 box HDMI handshake problem

I have exactly same issue with Toshiba Fire Edition 55inch. It works after I remove HDMI a cable and plug it back in. I guess this is lot easier fix than other people had to go through on other brand TV.
Contributor

Re: XG1V4 box HDMI handshake problem

Unplugging and plugging in helps on all tv’s. But it’s a temporary fix. We’re looking for the permanent solution. My guess it won’t happen until Comcast goes 4K for themselves
Valued Contributor

Re: XG1V4 box HDMI handshake problem

RickGr4, Thanks for the help on this. It was interesting to see behind the scenes. If I'm not mistaken the SNR numbers where I listed a range was the signal strength for each head I just showed them as a range.

 

I was in the MOCA diagnostics but couldn't find any number that looked like the answer. And the second page was just a large spread sheet.

 

Brian, my connection problem disappeared when I upgraded my HDMI cables. Tomorrow I will put the old cables back on for a couple of days to see if the problem returns or if the fix was actually from Comcast in an upgrade.

 

Speaking of upgrades did everyone get a revision down from 98.1.2 to 97.1.4 the other night? Has anyone experienced a return to a lower level version before? Interesting.

Valued Contributor

Re: XG1V4 box HDMI handshake problem

RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR.  But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty.  So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities.

Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

That "second page" is the right page.

It can take 5 to 10 seconds for the numbers to populate in the upper left corner of the screen.
Contributor

Re: XG1V4 box HDMI handshake problem


@WindsurfMaui wrote:

Brian, my connection problem disappeared when I upgraded my HDMI cables. Tomorrow I will put the old cables back on for a couple of days to see if the problem returns or if the fix was actually from Comcast in an upgrade.

 

 

I need a 50’ HDMI cable, so I went with a fiber optic type. Picture quality is good, but I believe the box is the issue.

Contributor

Re: XG1V4 box HDMI handshake problem


@WindsurfMaui wrote:

RickGr4, Thanks for the help on this. It was interesting to see behind the scenes. If I'm not mistaken the SNR numbers where I listed a range was the signal strength for each head I just showed them as a range.

 

I was in the MOCA diagnostics but couldn't find any number that looked like the answer. And the second page was just a large spread sheet.

 

Brian, my connection problem disappeared when I upgraded my HDMI cables. Tomorrow I will put the old cables back on for a couple of days to see if the problem returns or if the fix was actually from Comcast in an upgrade.

 

Speaking of upgrades did everyone get a revision down from 98.1.2 to 97.1.4 the other night? Has anyone experienced a return to a lower level version before? Interesting.


My upgrade did not go back to the lower one.   Summary of my issue since January:

Sansumg 2017 Q7 TV   I tried everything suggested on this foum, not to mention changing boxes and countless visits and telephone converstations with comcast.  The one thing that works that was suggested by a forum member is turning off the UHD to the HDMI port on the TV used by the X1 box.   This works all the time.    A few weeks ago after the upgrade to the 97.1.4 version I turned the UHD back on.  It worked for nearly two weeks.  Previously it would not make the handshake every 2/3 days.  Then the handshake issue came back and once again I have the problem every 2/3 days.  After the upgrade to the 98.1.2 version the problem is still there.   That is every 2/3 days I have to restart the X1 via the App to get a picture.   One thing that is different is that now when I turn it on and the TV does not make the handshake I get sound but no picture.  One additional thing I saw on some posts regarding the power saver being on  having some affect on the handshake.  With my system and issue with the power saver being on or off makes no difference.

Maybe some day it will get fixed but not optomistic after 5 months (for me).

Contributor

Re: XG1V4 box HDMI handshake problem

You don’t need to have UHD turned on. 4K works fine.
Samsung default is off.
Why keep screwing around?
Contributor

Re: XG1V4 box HDMI handshake problem


@radnortx1 wrote:
You don’t need to have UHD turned on. 4K works fine.
Samsung default is off.
Why keep screwing around?

@radnortx1 wrote:
You don’t need to have UHD turned on. 4K works fine.
Samsung default is off.
Why keep screwing around?

Your right! I’m done with this.  Never really saw a difference in picture quality with it on or off   Thanks 

Valued Contributor

Re: XG1V4 box HDMI handshake problem


@RickGr4 wrote:
That "second page" is the right page.

It can take 5 to 10 seconds for the numbers to populate in the upper left corner of the screen.

Thanks I will check it out .

Valued Contributor

Re: XG1V4 box HDMI handshake problem

Brian I have been told that HDMI doesn't work well past 25 feet. Does the fiber cable handle that length with a good signal without problems?

Valued Contributor

Re: XG1V4 box HDMI handshake problem


My upgrade did not go back to the lower one.   Summary of my issue since January:

Sansumg 2017 Q7 TV   I tried everything suggested on this foum, not to mention changing boxes and countless visits and telephone converstations with comcast.  The one thing that works that was suggested by a forum member is turning off the UHD to the HDMI port on the TV used by the X1 box.   This works all the time.    A few weeks ago after the upgrade to the 97.1.4 version I turned the UHD back on.  It worked for nearly two weeks.  Previously it would not make the handshake every 2/3 days.  Then the handshake issue came back and once again I have the problem every 2/3 days.  After the upgrade to the 98.1.2 version the problem is still there.   That is every 2/3 days I have to restart the X1 via the App to get a picture.   One thing that is different is that now when I turn it on and the TV does not make the handshake I get sound but no picture.  One additional thing I saw on some posts regarding the power saver being on  having some affect on the handshake.  With my system and issue with the power saver being on or off makes no difference.

Maybe some day it will get fixed but not optomistic after 5 months (for me).

 

My version changed again last night to 98.1.2 again, And the green "new" TV program guide label is back to grey instead of green again.

 

On my 4K Samsung I have the following turned off. HDR+, Auto Motion plus and Digital Clear View. I think only HDR effects the connection issue but you may want to try all three in different combinations to see if anything changes. 


 

Contributor

Re: XG1V4 box HDMI handshake problem


@WindsurfMaui wrote:

Brian I have been told that HDMI doesn't work well past 25 feet. Does the fiber cable handle that length with a good signal without problems?


Yep, I picked up on Amazon for like $125.00. Whats interesting I bought years ago two 4K 50' cables for like $35.00 each. When I hooked it up to the Comcast box, it was very glitchy and would drop signal when trying to watch 4K netflix. However using the same cable, It pulls 4K HDR with a perfect picture from my kids PS4. Go figure 

Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

Gents,

 

HDMI was originally design with a max cable length of 10 meters (33 feet). I have seen people do just fine with 75 foot HDMI cables but I have seen problems with 40 foot cables. 

 

Recently I heard that Onkyo's service department doesn't trust HDMI cables beyond 5 meters. JVC will not accept a warranty claim on a projector using an HDMI cable beyond 50 feet unless it is fiber. 

Personally, I tell people if they are going beyond 40 feet it should a balun or a fiber cable.

Valued Contributor

Re: XG1V4 box HDMI handshake problem


@RickGr4 wrote:

Gents,

 

HDMI was originally design with a max cable length of 10 meters (33 feet). I have seen people do just fine with 75 foot HDMI cables but I have seen problems with 40 foot cables. 

 

Recently I heard that Onkyo's service department doesn't trust HDMI cables beyond 5 meters. JVC will not accept a warranty claim on a projector using an HDMI cable beyond 50 feet unless it is fiber. 

Personally, I tell people if they are going beyond 40 feet it should a balun or a fiber cable.

 

From my old DVR I have two TVs hooked up. One 32" TV and the other a 24" TV that is on  my work desk. This 24" TV is about 20 feet away from the DVR fed by a 25ft cable. So to feed both TVs from the same DVR I used a 1x2 amplified splitter.This works fairly well. I originally had a standard 1x2 splitter and the picture was fine but I could see a small upgrade when I switched to the amplified splitter. Then I saw a bigger upgrade when I switched all the cables to the better, premium HDMI cables, and particularly the cable from the DVR to the splitter. The old picture quality was good but a little dark. With each upgrade I could see the picture was just a little lighter and the details just a little sharper.

 

I don't know if fiber optic will improve with amplification. I had been thinking about buying some fiber optic cable but my present premium cables were so cheap that I thought it better to just buy these for now and explore fiber optic at some future time. You should post your experience and any helpful hints under a new thread . Thanks 

 

I checked the MOCA diagnostics again and the numbers were exactly as you described. There were actually two numbers as follows. I'm not sure which is the "right" number but the two numbers are close enough I don't think it matters. Thanks again.

 

MOCA diagnostics

   4K TV

 

         0         1

  0     0        236

  1    224       0

 

Bedroom TV

        0        1

  0    0       245

  1   234      0

    

 


 

Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

MSW,

Your MOCA numbers are a shade low for my tastes. Mine are 260 up to 270.

Maybe Comcast Andrew could comment further.
Diamond Problem Solver

Re: XG1V4 box HDMI handshake problem

All your signals (including moca) are well within specs. For techs for moca anything over 200 is a pass, distance, splitters, cable quality all play a factor. That”amplified splitter” you mentioned could absolutely affect moca numbers. The moca is the communication between equipment, so something introduced in between the 2 that isn’t meant to be there will have an affect.

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Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

Andrew,

 

I just called up the MOCA numbers on two of my X1 boxes and the first set (group 1) of MOCA numbers is in the 630 range.

Do you know what has changed?

 


@CCAndrew wrote:
All your signals (including moca) are well within specs. For techs for moca anything over 200 is a pass, distance, splitters, cable quality all play a factor. That”amplified splitter” you mentioned could absolutely affect moca numbers. The moca is the communication between equipment, so something introduced in between the 2 that isn’t meant to be there will have an affect.

 

Diamond Problem Solver

Re: XG1V4 box HDMI handshake problem

Usually just a reset will fix the reporting numbers but still works fine, if you have a gateway with the moca on that can cause the numbers to be affected. I have seen the XG1V4 report higher numbers for no reason at all

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Gold Problem Solver

Re: XG1V4 box HDMI handshake problem

I use my own modem/router. No MOCA.

I will reset my XG1V4 after the Twins beat the Tigers...!

 


@CCAndrew wrote:
Usually just a reset will fix the reporting numbers but still works fine, if you have a gateway with the moca on that can cause the numbers to be affected

 

Valued Contributor

Re: XG1V4 box HDMI handshake problem

Thanks for the info. I live in an apartment building. Originally an AT&T customer 30 years ago and acquired by Comcast when they bought the N.E. Division from AT&T. In the original cable TV installation they ran a cable from the basement box to the living room. When Comcast took over and we added Internet and expanded cable to the bedrooms the landlord put a splitter in the basement and ran the cable for the rest of the apartment through a different route.  So the whole apartment circuit runs to the basement and back for the two DVRs to communicate. And although I believe the original run from the basement to the living room cable was upgraded at some point in the last 30 years I don't think it is quite up to standard. A Comcast tech who was here once said that eventually it would have to be replaced. However the landlord isn't interested in doing it  at present. I think this is why we eventually had Comcast add an amplifier  in the basement next to the box because of the lower grade cable and the number of splitters to feed all the various rooms in the apartment.  At some point we will get the landlord to abandon the original old cable from the basement to the living room and use the newer cable and put the first split inside the apartment to shorten the whole circuit. But as of now I am quite happy with the quality of the service.

 

Maybe one day when I've caught up with all the other chores that need to be done I'll take the second bedroom TV and the amplified splitter off the line and see what MOCA scores I get.

 

As to the original issue. I put the old slightly lower quality HDMI cable back on the living room 4K TV. To test whether it was the cable or a software update that fixed my connection issues. If after a few days of software updates the connection issue returns I will know it was the cable that fixed the problem. I did notice when I put the old cable on that the quality of the picture did drop just a little but noticeably.

Expert

Re: XG1V4 box HDMI handshake problem


@WindsurfMaui wrote:

RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR.  But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty.  So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities.


hot recordings (hit record button) happens on the 'current' set top box if it is a DVR. scheduled recordings are recorded on the DVR with the most room by the scheduler server in the cloud.



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Valued Contributor

Re: XG1V4 box HDMI handshake problem


@Rustyben wrote:

@WindsurfMaui wrote:

RickGr4, one other thing. I looked at the page that supposedly shows the percent of the hard drive that is used and how much is available. Both DVRs said they were 20% full which is totally incorrect for both of my DVRs. That was disappointing . One of the flaws in having 2 DVRs is that you can watch and erase any item that has been recorded on either DVR.  But the DVRs don't work as one in finding space to record new programs. You can't give instructions to record on just one DVR b/c it will record to just one DVR and leave the other one empty.  So I had to try and balance how much would be recorded to each DVR manually. But I can't tell exactly how well I am doing. Overall my DVRs are 65% full but I can't tell how much is on each. I had hoped to learn that in the DVR utilities.


hot recordings (hit record button) happens on the 'current' set top box if it is a DVR. scheduled recordings are recorded on the DVR with the most room by the scheduler server in the cloud.


That has not been my experience nor the experience of the Tier 2 engineer who also had 2 DVRs. If the DVRs worked that way it would solve my problems and my recording of Superbowl LI would still be on my DVR.

Diamond Problem Solver

Re: XG1V4 box HDMI handshake problem

@WindsurfMaui
To continue the discussion about your individual DVR recordings issue go back to your original thread. This thread is drifting too far and will be closed if it continues
https://forums.xfinity.com/t5/X1/2-DVR-s-how-to-control-where-programs-are-recorded/m-p/3199628#M174...

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Contributor

Re: XG1V4 box HDMI handshake problem


@CCAndrew wrote:
@WindsurfMaui
To continue the discussion about your individual DVR recordings issue go back to your original thread. This thread is drifting too far and will be closed if it continues
https://forums.xfinity.com/t5/X1/2-DVR-s-how-to-control-where-programs-are-recorded/m-p/3199628#M174...

Comcast Andrew:

I agree the discussions regarding the "handshake" issue have gotten well off the topic but I have a question for you Comcast Andrew.

I have been subscribed to the Handshake issue forum since November.  I have read countless discussions regarding the issue and responded to several. I have yet to read anthing from a Comcast person indicating that comcast is going to fix the issue. In fact in my area (San Francisco Bay Area)  the technicians that have visited my home are not aware of the problem and  have no soultions other than reset the system, change the box, and change the cables and switch ports.  All of which do not fix the issue.   In fact one technician took some readings and told be there was a problem with my electrical service and that I should notify them.   I did (PG&E in my area) two people came out and checked all my plugs, the meter to my house, connections at the weather head and on the pole as well as the transformer along my electrical feed line.  They said there was absoutly no issues with my electrical service that it is perfect.  They investigated this for over 4 hours.

Additionally, when I call comcast  all they suggest is a reset and then send a technician to my home.   One person on this forum suggested I just turn off the UHD on the TV to the HDMI port connected to the the X1 box.  That does work for me but not for others.  Comcast has never made that suggestion.  Why?????

Please tell me when a Comcast represenative will take the lead on this nationwide issue and provide some guidance with regards to FIXING the HANDSHAKE issue???

Monitoring the forum is great when things get off track BUT with this issue ALL of us need a resolution from Comcast.   Again, WHEN WILL WE HEAR FROM COMCAST WITH A RESOLUTION?

rlee131

Valued Contributor

Re: XG1V4 box HDMI handshake problem

So I have been running my old HDMI cable/ New HDMI cable test for 4 days and at least one nightly update. So far the connection issue has not returned. I may leave the old cables on for a couple more days but I think that this test disproves my original theory that the cable upgrade "fixed" my connection issue. So if the connection issue doesn't reappear in the next couple of days either a software update fixed it or turning off the HDR+ or Digital Clean view solved the connection issue for me.

Contributor

Re: XG1V4 box HDMI handshake problem

Is your Box’s power saver on or off? Just curious.
Valued Contributor

Re: XG1V4 box HDMI handshake problem

On my DVRs power saver is off and screen saver is set to 5 hours since there is no way to shut screen saver off and 5 hours is the longest I can set it to.

Valued Contributor

Re: XG1V4 box HDMI handshake problem

I received update 98.1.6 dated 5/17/19 Friday night. It didn't seem to effect my connection issue which has disappeared. But the lack of color in the TV guide "new" program label has not returned. I will post that in a new thread in hopes it will be fixed in a future update.

Frequent Visitor

Re: XG1V4 box HDMI handshake problem

Did you ever determine if this was an Xfinity HDMI issue or your TVs issue? And if so, what did you do to fix it. Thank you.
Regular Visitor

Re: XG1V4 box HDMI handshake problem

Ultimately Comcast can and will need to fix this tech issue simply because you can change providers at a lower cost than changing televisions.

 

Their older boxes worked fine.

Highlighted
Valued Contributor

Re: XG1V4 box HDMI handshake problem


@peg4 wrote:
Did you ever determine if this was an Xfinity HDMI issue or your TVs issue? And if so, what did you do to fix it. Thank you.

 

Well ultimately it has to be an Xfinity issue because Xfinity must have a system that will work with any and all television no matter what the issue unless Xfinity is going to give an Xfinity TV to every subscriber.  :>).


 

Official Employee

Re: XG1V4 box HDMI handshake problem

Hi All, I've been following a few threads regarding the concerns with the 4K DVR and possible handshake issues (resulting in the need to reboot the box every day to get a picture). My main goal is to get engineering aware of this issue so we can get a fix rolled out. Please send me a private message with your full name for help. 

 

Ken


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Valued Contributor

Re: XG1V4 box HDMI handshake problem

Can you explain what is going on when Xfinity upgrades to a newer version like 98.1.6 and then reverts back to an earlier version 98.1.2 which is what is happening now. I don't see a difference so I was wondering what is being effected? Thank you

Diamond Problem Solver

Re: XG1V4 box HDMI handshake problem

Updates are rolled back sometimes, it’s not always for customer facing issues, so it’s not something you’ll notice

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Contributor

Re: XG1V4 box HDMI handshake problem

Just wondering why you never responded to my post to you several weeks ago regarding the topic of this forum, “Handshake “. Any here was the post to you Incase it got lost

Comcast Andrew:

I agree the discussions regarding the "handshake" issue have gotten well off the topic but I have a question for you Comcast Andrew.

I have been subscribed to the Handshake issue forum since November.  I have read countless discussions regarding the issue and responded to several. I have yet to read anthing from a Comcast person indicating that comcast is going to fix the issue. In fact in my area (San Francisco Bay Area)  the technicians that have visited my home are not aware of the problem and  have no soultions other than reset the system, change the box, and change the cables and switch ports.  All of which do not fix the issue.   In fact one technician took some readings and told be there was a problem with my electrical service and that I should notify them.   I did (PG&E in my area) two people came out and checked all my plugs, the meter to my house, connections at the weather head and on the pole as well as the transformer along my electrical feed line.  They said there was absoutly no issues with my electrical service that it is perfect.  They investigated this for over 4 hours.

Additionally, when I call comcast  all they suggest is a reset and then send a technician to my home.   One person on this forum suggested I just turn off the UHD on the TV to the HDMI port connected to the the X1 box.  That does work for me but not for others.  Comcast has never made that suggestion.  Why?????

Please tell me when a Comcast represenative will take the lead on this nationwide issue and provide some guidance with regards to FIXING the HANDSHAKE issue???

Monitoring the forum is great when things get off track BUT with this issue ALL of us need a resolution from Comcast.   Again, WHEN WILL WE HEAR FROM COMCAST WITH A RESOLUTION?

rlee131

 
Diamond Problem Solver

Re: XG1V4 box HDMI handshake problem

@rlee31, @ComcastKenF
is the contact you’re looking for and is looking for information privately for those affected. ( about 5 posts above)

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Regular Visitor

Re: XG1V4 box HDMI handshake problem

I too am having a problem with my cable box performing the morning handshake.  I have a Samsung UN55MU8000.  Cable box XGTV4 Suppose to be the latest version 4k. capable.  Please Comcast fix the problem!   Does anyone have suggestions?  Timbo

Contributor

Re: XG1V4 box HDMI handshake problem


@Timbo3 wrote:

I too am having a problem with my cable box performing the morning handshake.  I have a Samsung UN55MU8000.  Cable box XGTV4 Suppose to be the latest version 4k. capable.  Please Comcast fix the problem!   Does anyone have suggestions?  Timbo


Hi

I have Samsung 2017 Q7 TV.   Been on the forum since Jan and had the issue since Nov 2018.  I have many posts and tried every possible configuration  Been in contact with countless number of Comcast people   Most recently an advanced repair Tech we contacted me through the forum.  He was going to get in contact with the engineers and get back to me.  It’s been three weeks and guess what? NO CALL. ALSO NO SURPRISE TO ME.   Comcast does not seem interested in fixing so don’t waste your time    I did fin one thing from a person on this forum that does work for my system. That is in the TV settings  Turn off the UHD setting to the HDMI port that connects to the X1 before turning tv off  when it’s set there I NEVER have the handshake issue   But when the UHD is turned on I have the problem every 2/3 days   I have been told on this forum by some that the UHD does not have to be on because the X 1 box does not need it to supply a 4K picture.  However I do notice a “slight “ difference in picture quality when it’s turned off. So I just turn it on while watching and off before turning system off   It’s a “work around” that works for me.  Don’t waste your time like I have with Comcast. MAYBE someday they’ll send out a firmware that will fix it.  I actually hand Hundreads of hours  dealing with the issue and Comcast Techs/ Reps.  Good luck let me know if turning off the UHD works for you 

Regular Visitor

Re: XG1V4 box HDMI handshake problem

Thank you for the info.  No problem this morning(lucky) I will take your suggestion and see what happens.  If I have success I will provide feedback.

Official Employee

Re: XG1V4 box HDMI handshake problem

Hey All, 

 

A firmware update was pushed in early June that has seemed to fix the issue for a few folks on the forums. I'd be happy to check the firmware version you all have on your boxes. Additional things to consider, do you have some sort of eco saving mode on your TV? Please attempt to deactivate the eco saver mode on the TV as well as the box and retest. 

 

Ken


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Contributor

Re: XG1V4 box HDMI handshake problem

The firmware I have 100.1.0 in June did not fix the issue for me. I have no Eco settings turned on
Official Employee

Re: XG1V4 box HDMI handshake problem

The firmware I have 100.1.0 in June did not fix the issue for me. I have no Eco settings turned on

Gotcha. Do you have a UHD TV? If so, have you tried disabling that feature and retesting?


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Contributor

Re: XG1V4 box HDMI handshake problem

WOW. Sure have have tried EVERYTHING as can be seen by my posts with you and members since November 2018

. Been through this with you and Comcast Rafael who you handed me off to then was  contacted by Advanced who was checking with the engineers and going to call me back. Been three weeks and  still no return call

Official Employee

Re: XG1V4 box HDMI handshake problem

rlee131, I understand you're frustrated. Rafael still has your case open. Please respond to him in private message so he can reach out to tech ops.


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Re: XG1V4 box HDMI handshake problem


@ComcastKenF wrote:

rlee131, I understand you're frustrated. Rafael still has your case open. Please respond to him in private message so he can reach out to tech ops.


no updates since the rollback in firmware to the 3/22 3.3p14s1 the menu xre is 100.1.0 but that doesn't affect the hardware like HDMI. I'm still having the problem, too.



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Re: XG1V4 box HDMI handshake problem

any resolution or info regarding this issue from comcast? this is just getting worse and worse for me. I'm on fw 100 which shows dl on 7/1, if anything it made the issue worse.

Ridiculous