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XG1V4 - Sound but No Picture

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XG1V4 - Sound but No Picture

Everytime I turn on the XG1V4 I need to "Restart" the box because I get sound but no picture. I've tried pulling the plug for 60 seconds with the same result.  

 

  1. Pull Plug 60 seconds... Power Up... Wait
  2. Turn on Xfinity TV with sound and picture.
  3. Turn off (or change to Amazon Prime on SmartTV).
  4. Turn on Xfinity TV with sound but no picture... loading a comcast or TV menu shows up on the screen

A little help... does this happen to anyone else?  

Expert

Re: XG1V4 - Sound but No Picture


@rwass wrote:

Everytime I turn on the XG1V4 I need to "Restart" the box because I get sound but no picture. I've tried pulling the plug for 60 seconds with the same result.  

 

  1. Pull Plug 60 seconds... Power Up... Wait
  2. Turn on Xfinity TV with sound and picture.
  3. Turn off (or change to Amazon Prime on SmartTV).
  4. Turn on Xfinity TV with sound but no picture... loading a comcast or TV menu shows up on the screen

A little help... does this happen to anyone else?  


your TV appears to have a setting turned on that is causing that. on my Vizio it is called CEC (turn it off). your TV will call it something else. when turned off the set top box will not be told to turn off (actually goes into power save even though power save is off).



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