Community Forum

XFINITY menu bar pops up on its own randomly

Most Valued Poster

XFINITY menu bar pops up on its own randomly

On our DVR box the Xfinity menu randomly pops up with all of the options (guide - saved - on demand - search - apps - settings) . This started about a week ago. There is an archived post about this from 2016 but no explanation /solution was offered.  Its happening every day but never at the same time of day.  We hit 'exit' and it goes away but comes back. We refreshed the system the first day it did it and it stopped for a day but started again.  What in the world can we do to stop this.  We only have the main DVR box...no others.

 

Thanks

Silver Problem Solver

Re: XFINITY menu bar pops up on its own randomly


@TerriB wrote:

On our DVR box the Xfinity menu randomly pops up with all of the options (guide - saved - on demand - search - apps - settings) . This started about a week ago. There is an archived post about this from 2016 but no explanation /solution was offered.  Its happening every day but never at the same time of day.  We hit 'exit' and it goes away but comes back. We refreshed the system the first day it did it and it stopped for a day but started again.  What in the world can we do to stop this.  We only have the main DVR box...no others.

 

Thanks


Which X1 device is this happening with?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Most Valued Poster

Re: XFINITY menu bar pops up on its own randomly


@RobertWy wrote:

@TerriB wrote:

On our DVR box the Xfinity menu randomly pops up with all of the options (guide - saved - on demand - search - apps - settings) . This started about a week ago. There is an archived post about this from 2016 but no explanation /solution was offered.  Its happening every day but never at the same time of day.  We hit 'exit' and it goes away but comes back. We refreshed the system the first day it did it and it stopped for a day but started again.  What in the world can we do to stop this.  We only have the main DVR box...no others.

 

Thanks


Which X1 device is this happening with?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

------

Robert.....its an ARRIS 'blue' and we have had it for many years. and as I stated...its

its the only one we have.

 


 

Highlighted
Diamond Problem Solver

Re: XFINITY menu bar pops up on its own randomly

It could be one of your neighbors if you don’t have a POE filter. The POE filter keeps your service in house, and neighbors out.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Most Valued Poster

Re: XFINITY menu bar pops up on its own randomly


@CCAndrew wrote:
It could be one of your neighbors if you don’t have a POE filter. The POE filter keeps your service in house, and neighbors out.

Don't have any neighbors. The Comcast  overhead 'drop'  that comes to us and then goes underground is just for us. 

 

Have been in my house for 45 years and never had any signal problems with Comcast. Our DVR works fine as does our WIFI but this popping up of the menu is driving us a little nuts

 

Expert

Re: XFINITY menu bar pops up on its own randomly

I Escalated your problem "Terri B"

 

Don't be surprised if they ask you to exchange the old DVR for another one. You might loose some old save programs. I assume you already tried resetting all of your boxes. Not just the DVR, to see if it fixes the problem.     Smiley Wink

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Most Valued Poster

Re: XFINITY menu bar pops up on its own randomly


@MNtundraRET wrote:

I Escalated your problem "Terri B"

 

Don't be surprised if they ask you to exchange the old DVR for another one. You might loose some old save programs. I assume you already tried resetting all of your boxes. Not just the DVR, to see if it fixes the problem.     Smiley Wink

 


============

No way we will exchange our DVR. Its always 45% or more full . We will deal with the pop up menu if we have to rather than go thru not having our saved programs. My hubby goes to bed early and so we record almost everything. We don't have any other boxes to reset...just have the one DVR box and it works perfectly. Only change we made lately is getting a new voice remote two weeks ago. Hmm?

Diamond Problem Solver

Re: XFINITY menu bar pops up on its own randomly

I would replace the remote again before replacing the DVR

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Official Employee

Re: XFINITY menu bar pops up on its own randomly

Hello, TerriB! Thank you for reaching out here regarding the banner. I can definitely take a look at this further with you to see what's going on! Please send me a PM with your first and last name to get started. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: XFINITY menu bar pops up on its own randomly

I'm having the same problem. It's like someone is hitting the Xfinity button to mess with me. The 'Guide Saved On Demand Sports Apps' menu keeps popping up but I'd say it was every few minutes. It's been doing it nonstop now. Getting kinda annoying.
Most Valued Poster

Re: XFINITY menu bar pops up on its own randomly


@Sc0tt89 wrote:
I'm having the same problem. It's like someone is hitting the Xfinity button to mess with me. The 'Guide Saved On Demand Sports Apps' menu keeps popping up but I'd say it was every few minutes. It's been doing it nonstop now. Getting kinda annoying.

I am so glad to hear its NOT JUST ME!  I was accused of pressing the Xfinity button to mess with my husband even when I showed him that my hand was no where near it. ...lol. Then it started doing it when I wasn't even in the room so I acccused him of messing with me.

 

Official Employee

Re: XFINITY menu bar pops up on its own randomly

Hello, Sc0tt89! Feel free to also send me a PM, I'd love to help troubleshoot this issue with you! 

To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!