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X1 voice remote

New Poster

X1 voice remote

When I try programming the voice to my second box the code pops up on my main tv...Is there a work around
Expert

Re: X1 voice remote


Tgerald1 wrote:
When I try programming the voice to my second box the code pops up on my main tv...Is there a work around

if the remote is in IR mode all set top boxes will respond if they see the signal. that is the purpose of a specific (to a TV) code. enter the code shown on the one you wish to RF pair to the remote.


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Official Employee

Re: X1 voice remote


Tgerald1 wrote:
When I try programming the voice to my second box the code pops up on my main tv...Is there a work around

Hold the remote right up to the box you're trying to pair to.

New Poster

Re: X1 voice remote

I tried that as well. Still a no go
Silver Problem Solver

Re: X1 voice remote


Tgerald1 wrote:
I tried that as well. Still a no go

Does the remote have new batteries?


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: X1 voice remote

Yes
Silver Problem Solver

Re: X1 voice remote

The nearest Xfinity Store will give you a free new XR11.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.