Its day 2 of this. The screen says its preparing the box for new software.... we called costumer service last night the representative said the problem should be resolved within 1 hour of us calling. Still nothing. We've unplugged the box completely from power. Nothing helps. How can we get this fixed?
you can try calling 800-Comcast and select customer service and ask the agent to try to update the set top box. easier is to swap at your local xfinity store.
Hello Rsal2008 and welcome to the Xfinity Forums and I apologize for the inconvenience. Were you able to get a new box? I would be happy to assist you further from here. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".