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X1 plarform not working -- then end result something's not quite right

New Poster

X1 plarform not working -- then end result something's not quite right

Please try the following

make sure cable connections are tight

Unplug from electrical outlet

Wait 10 seconds and plug back in

 

This X1 stops working while we are watching TV.

no one has touched anyting.

we try the above solution three times.

no positive result.

what are correction options.

Official Employee

Re: X1 plarform not working -- then end result something's not quite right

 

Hello ejtorn, it sounds like you have a signal issue coming from the plant or from your pole outside. Please send me a private message with your full name, street address, and account number so that I can check into this for you. To send a private message, please click on my name (ComcastAmir) then click "private message me".