Please try the following
make sure cable connections are tight
Unplug from electrical outlet
Wait 10 seconds and plug back in
This X1 stops working while we are watching TV.
no one has touched anyting.
we try the above solution three times.
no positive result.
what are correction options.
Hello ejtorn, it sounds like you have a signal issue coming from the plant or from your pole outside. Please send me a private message with your full name, street address, and account number so that I can check into this for you. To send a private message, please click on my name (ComcastAmir) then click "private message me".