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X1 last update internet not detected properly

New Poster

X1 last update internet not detected properly

Date 4-11-18, X1, they last update does not detect internet properly.
Right now my X1 box tells me to sign up for internet. I am using internet on my phone and everything else in the house, but the X1 box does not see it.
Refresh, restart, and Power up reset does not fix it.
This problem disables all apps on the X1 box that uses internet except my Xfinity or my account whatever it is.

No need to contact me I will be checking periodically to see if the internet's back on the X1 box.

Accepted Solutions
New Poster

Re: X1 last update internet not detected properly

This problem was fixed with the next day refresh that automatically runs at night.
Thank you for fixing this problem.

All Replies
Official Employee

Re: X1 last update internet not detected properly


@Japencecab wrote:
Date 4-11-18, X1, they last update does not detect internet properly.
Right now my X1 box tells me to sign up for internet. I am using internet on my phone and everything else in the house, but the X1 box does not see it.
Refresh, restart, and Power up reset does not fix it.
This problem disables all apps on the X1 box that uses internet except my Xfinity or my account whatever it is.

No need to contact me I will be checking periodically to see if the internet's back on the X1 box.

That's account related, I'd call in and resolve it.

New Poster

Re: X1 last update internet not detected properly

This problem was fixed with the next day refresh that automatically runs at night.
Thank you for fixing this problem.